Instruction manual

Page 2016 of 3156 Meridian 1 Attendant Console Enhancements
553-3001-306 Standard 10.00 January 2002
Active Attendant Console
An Attendant Console is in an active state when the Release lamp is dark and
the Position Busy key is not activated. When an internal/external call is
placed to a DLDN group in which all attendants are active, the call is placed
in the attendant queue. The LDN ICI key corresponding to this LDN is
updated whenever an Attendant Console of the Customer becomes idle. All
active digital Attendant Consoles in the DLDN group receive Priority
Buzzing if the LDN ICI key is configured and if this particular DLDN group
is defined at the LDBZ prompt.
Referring to Figure 60, consider the following example:
1 Party 1 (an internal set or external trunk) dials LDN0.
2 The system finds that the Attendant Consoles belonging to this group
(Consoles 1, 2, and 3) have presentation status for this call.
3 An analysis is now performed to find the attendant that was last offered
an LDN call for this group. It is found that Attendant 3 was offered the
last LDN call.
4 The system now attempts to terminate the call to the next available
attendant of the group.
5 The scanning begins with Attendant 2, the next attendant, and proceeds
in a “Round Robin” fashion until an idle Attendant Console is found.
6 If none of the LDN0 consoles are idle, the call is placed in the attendant
queue. The call then waits for an idle attendant that has presentation
status for the call.
7 The system searches for whether or not the LDN 0 ICI key is configured
for the customer. If it is configured, the LDN 0 ICI key lamp is lit for all
other Attendant Consoles not in the DLDN group.
8 Priority Buzzing is provided to the digital consoles of this DLDN group,
depending on the value of the LDBZ prompt and the configuration of the
ICI keys in the Customer Data Block.
When an emergency code call is placed, the corresponding LDN ICI key
configuration and the value of the LDBZ prompt is checked. If the DLDN
group is included for LDN Buzzing (LDBZ) and if an LDN ICI key is
configured, all attendants of the group receive Priority Buzzing.