Instruction manual

Meridian 1 Attendant Console Enhancements Page 2015 of 3156
Features and Services
Idle Attendant Console
When an internal/external emergency code call is placed, the Meridian 1
system seeks an idle attendant in the DLDN group. The emergency code calls
are presented on an idle Loop key in a “Round Robin” fashion. For example,
when an LDN call is received, it is presented to the next listed attendant after
the one that was last offered a call. This ensures that emergency code calls are
distributed in an equitable fashion. Emergency code calls, dial-0 calls, and
timed recalls are serviced according to a circular list for the particular LDN.
When the emergency code call is presented on the idle Loop key, the
associated ICI key lamp is lit. The ICI lamp status of other Attendant
Consoles in the Customer is not updated, since the call is already presented
on the Loop key.
Referring to Figure 60, consider the following example:
1 Party 1, an internal set or external trunk, dials LDN 0.
2 The system finds that Attendant Consoles belonging to this group
(Consoles 1, 2, and 3) have presentation status for this call.
3 An analysis is now performed to find the attendant that was last offered
an LDN call for this group. It is found that Attendant Console 3 was
offered the last LDN call.
4 The Meridian 1 system attempts to present this call to the next available
attendant of this group.
5 The scanning begins with Attendant 2. If Attendant Console 2 is idle, the
call is presented to it.
6 If Attendant Console 2 is not available, the system searches for the next
Attendant Console (Console 1) in a round robin fashion.
7 When the call is presented to the idle attendant on an idle Loop key, the
associated Loop key lamp is lit. Also, the LDN 0 ICI key, if configured,
is lit on this console. The Source (SRC) key winks.
8 Once the call is answered, the SRC lamp is steadily lit, and the status of
the other lamps remain the same.
When a call is presented to the Attendant Console, the Attendant Console is
buzzed continuously by the system, hence Priority Buzzing is not applied.