Instruction manual

Meridian 1 Attendant Console Enhancements Page 2011 of 3156
Features and Services
When an IADN ICI key is not configured and whether or not the IDBZ
prompt is set to YES, Priority Buzzing does not function. The IADN ICI key
must be configured for the Priority Buzzing functionality to be applicable.
Consider the following example:
1 An attendant is involved in an active call.
2 An IADN call is placed to the active attendant and waits in the attendant
queue. No Priority Buzzing is provided to the Attendant Console.
3 The attendant releases the active call.
4 The next call in the queue is presented to the attendant.
5 The IADN call is only presented to the attendant when its “turn” comes
about in the attendant queue. The IADN call is presented on a Loop key
in this case.
Attendant Console in Position Busy
An Attendant Console is not able to receive incoming calls when it is in a
Position Busy state. In this case, IADN calls unable to reach the busy
attendant are treated as normal attendant calls and are instead sent to an
available Attendant Console in the system. Priority Buzzing is not provided
to the available console, and the IADN ICI key does not flash, as the IADN
call was not originally intended for this particular console. The IADN call is
presented to the attendant on a Loop key when its “turn” comes about in the
attendant queue. No ICI keys are lit for these calls.
When an IADN console leaves the Position Busy state, it receives Priority
Buzzing for all of the IADN calls waiting in the attendant queue.
Customer/Tenant in Night Mode
A customer or tenant is in Night Mode when all of its Attendant Consoles are
in Position Busy. When an IADN call is placed to an Attendant Console in
this situation, the call receives the standard night treatment defined for the
Customer. If Network Attendant Service (NAS) is equipped and also has
NLDN, Priority Buzzing is provided (if configured).
An Attendant Console returns to an idle state from Position Busy with an
IADN call waiting in the attendant queue. Priority Buzzing is only provided
to this Attendant Console if there is more than one call waiting in the
attendant queue and if the IADN call is not the first call in queue. Otherwise,
normal attendant treatment occurs.