Instruction manual

Page 2010 of 3156 Meridian 1 Attendant Console Enhancements
553-3001-306 Standard 10.00 January 2002
4 The next call in the queue is presented to the attendant. All ICI keys on
the Attendant Console, including the IADN key, are updated. The IADN
ICI key lamp flashes if there is at least one IADN call waiting in the
attendant queue.
5 The attendant chooses to answer the IADN call, from the queue, by
pressing the IADN ICI key.
When an IADN ICI key is configured and the IDBZ prompt is set to YES in
the Customer Data Block, Priority Buzzing is provided when an IADN call is
waiting to be answered in the attendant queue. Consider the following
example:
1 An attendant is involved in an active call.
2 An IADN call is placed to the active attendant and waits to be answered
in the attendant queue.
3 Priority Buzzing is provided to the Attendant Console. During this time,
if another IADN call for the same attendant, is placed in the attendant
queue, the Priority Buzzing is not affected.
4 The attendant releases the active call.
5 The next call in the queue is presented to the attendant.
6 The Priority Buzzing stops, and the attendant receives a continuous buzz
for the newly presented call. All ICI keys on the Attendant Console,
including the IADN key, are updated. The IADN ICI key lamp flashes if
there is at least one IADN call waiting in the attendant queue.
7 The attendant chooses to answer the IADN call, from the queue, by
pressing the IADN ICI key. If there is another IADN call waiting for the
attendant in the queue, Priority Buzzing is applied to the attendant again.
If there is not another IADN call waiting, then the Priority Buzzing stops.
If the attendant selects another call over the IADN call (using another ICI
key or taking a non-IADN call if presented on the Loop key), Priority
Buzzing begins again.