Instruction manual

Meridian 1 Attendant Console Enhancements Page 2009 of 3156
Features and Services
The default cadence for Priority Buzzing is two seconds on and ten seconds
off. However, the cadence can be modified with the Priority Buzzing Cadence
(PBUZ) prompt in the Customer Data Block. The PBUZ prompt is a prompt
introduced with this feature.
The flexible cadence value range is from 2-16 seconds in multiples of two
seconds for the on and the off buzzing phases. If the value entered for either
of these two phases is an odd number in the valid range, it is rounded down.
For example, if the value entered for the on or off buzzing phase is five, it is
rounded down to four.
Idle Attendant Console
An Attendant Console is idle when it is available to receive incoming calls.
When an internal or external party dials the idle attendant’s IADN, the call is
presented to the attendant on an idle Loop key. The IADN ICI key lamp, if
configured, flashes when the call is presented, and the Attendant Console
receives a continuous buzz. Hence, Priority Buzzing is not applicable in this
case. When the attendant answers the call, the IADN ICI, Source (SRC), and
Loop key lamps are all lit on the console.
Active Attendant Console
When an Attendant Console is in an active state, the Release (RLS) key lamp
is not lit. When an internal or external set places a call to the active IADN
attendant, the call waits in the attendant queue to be answered. The treatment
given to such a call depends upon whether or not the IADN ICI key is
configured as well as how the IDBZ prompt is defined in the Customer Data
Block.
When an IADN ICI key is configured and the IDBZ prompt is set to NO in
the Customer Data Block, Priority Buzzing is not provided when an IADN
call is waiting to be answered in the attendant queue. Consider the following
example:
1 An IADN attendant is involved in an active call.
2 An IADN call is placed to the active attendant and waits to be answered
in the attendant queue. No Priority Buzzing is provided to the Attendant
Console.
3 The attendant releases the active call.