Instruction manual

Meridian 1 Attendant Console Enhancements Page 2007 of 3156
Features and Services
Figure 58 shows an example of an Attendant Console display when the
attendant is already involved in an established call. In this example, Pat Jones
at DN 2020 dials the attendant, and a call is established. The attendant wishes
to extend the current call to Terry Smith at DN 2029 and does so by pressing
the Autoline key that is configured with Terry Smith’s DN. Once the Autoline
key is pressed, the attendant display is as shown in Figure 58. When the
attendant presses the Release key, the display is cleared.
Figure 58
Attendant display when the attendant extends a call to the Autoline DN
Individual Attendant Console Directory Number (IADN)
The Individual Attendant Console Directory Number (IADN) functionality
allows digital attendant consoles (M2250) to be directly contacted from an
internal or external set. Individuals who are paged by an Attendant Console
can now re-call that specific console directly, using a new DN type -
Individual Attendant Console Directory Number (IADN).
The IADN can have a maximum of four digits or seven digits if Directory
Number Expansion (DNXP) package 150 is equipped. The IADN is defined
at an attendant level. For an external set to reach the IADN console, the IADN
must be defined as a Direct Inward Dialing (DID) number.
A new Incoming Call Indicator (ICI) key is also introduced with the IADN
functionality. The IADN ICI key is defined at a customer level. It allows the
attendant to answer an IADN call “out of turn” from the attendant queue. If
there is at least one IADN call waiting in the attendant queue, the IADN ICI
key lamp flashes.
Figure 59 illustrates a Meridian 1 Attendant Console with an IADN ICI key
configured on Key Strip 2. This key strip holds the ICI keys.
553-7608.EPS
23-Nov-97 Meridian 1 4:57:44 pm
2020-Pat Jones
2029-Terry Smith ACTIVE