User guide

Your Account
5
Tracking Your Account Balance
Check your balance, expiration date and rate plan at any time by:
• dialing #TALK (#8255) from your wireless phone
• calling 1 888 283-1873 from a landline phone
• visiting mts.ca/prepaidaccount
• NOTE: Your default password for both numbers listed above is 1234
Keeping Your Account Active
To ensure that you don’t lose your minutes, it is important to check your
account balance often, and to add airtime to your account before your
balance expires.
Please remember the following tips:
• You will have a 7-day grace period after your balance expires to top-up
your account. If you don’t top-up within or before this timeframe, you will
lose all the money on your account.
• If your account balance is $0 for 180 days in a row, your service will be
disconnected. You can always sign up again by visiting an MTS Connect
store, but you will get a new number. HSPA customers will need to get
a new SIM card.
• If your balance reaches $0 while you are on a call, your call will end,
and your phone service will be inactive until you top-up your account.