User guide

Getting Started is Easy
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1. Attach your battery and charge your phone for 24 hours.
2. Activate your new phone by calling 1 800 806-5819 from any
phone, other than your MTS Prepaid Wireless phone. Make sure you have
a pen and paper ready. If you are activating an HSPA device, please have
your SIM card ready – you will need the number on the back of it.
3. One of our customer care representatives will assist you in
programming your phone and will activate it. If you are using an HSPA
phone, you will need to have the SIM card inserted before use (ask
your customer care rep, or review your phone’s manual for instructions
if required).
4. If you are a new customer to MTS Prepaid Wireless, you may receive an
activation airtime credit. This credit is for new accounts only, and will be
applied at the time of activation.
5. You are now ready to go.
Note: Locked hardware can be unlocked for a one-time fee of $50. All hardware is new and locked, unless
otherwise specified. MTS may unlock hardware, upon request, for the unlock fee stated herein provided you
have sufficient funds in your prepaid account. Activation and programming of your phone is free through a
call to 1 800 806-5819. If you would rather activate your phone in person, please contact one of our MTS
Connect stores. Activation and programming at a store location is subject to a dealer activation charge
(approximately $25).