User guide

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amount will be forfeited to MTS, in addition to whatever other remedies MTS may have
recourse to at law. The SIM card from your device cannot be transferred to another type
of device and may result in suspension of the Service.
Loss or Theft - It is your responsibility to notify MTS immediately if your wireless device
is lost, stolen or destroyed. You will be responsible for replacing your handset in addition
to all fees and charges incurred until MTS receives notification.
Privacy of Communications - MTS does not guarantee the privacy of any communications
while you are using the Service or equipment.
Confidentiality - Unless you consent in writing or disclosure is pursuant to legal power,
all information kept by MTS about you, other than your name and address, is confidential
and will not be disclosed by MTS to anyone other than you or:
• A person who in MTS’s reasonable judgment is seeking the information as your agent;
• Another telecommunications carrier or person provided the information
is to be used for the efficient and cost-effective establishment or provision of
telecommunications services, and disclosure is made on a confidential basis with
the information to be used only for that purpose;
• On your request, to any person providing a directory assistance or listing service,
provided that disclosure of information other than your name, address and listed
phone numbers is made on a confidential basis with the information to be used
only for such purposes;
• An agent retained by MTS in the collection of your account or to provide
administrative services, provided the information is required for and is to be used
only for that purpose;
• A law enforcement agency whenever MTS has reasonable grounds to believe that
you have knowingly supplied MTS with false or misleading information or that you
are, or anyone else using your equipment is, involved in unlawful activities directed
against MTS.
Privacy - You acknowledge that MTS collects, uses and discloses personal information
for the purposes identified in the MTS Privacy Code. These purposes are: (a) to establish
and maintain responsible relations with customers and to provide ongoing service; (b) to
understand customer needs; (c) to develop, enhance, promote or provide products and
services; (d) to manage and develop MTS business and operations; and (e) to meet legal
and regulatory requirements. You hereby consent to MTS collecting, using and disclosing
your personal information in accordance with the MTS Privacy Code. The entire MTS
Privacy Code may be viewed on MTS website at www.mts.ca/privacy, or will be provided
upon request.
Direct Marketing - From time to time, MTS may use e-mail, text messaging,
telemarketing and direct mail to inform you about products and services from MTS or
related MTS companies. If you do not wish to receive these types of communications,
please call 1-204-225-5687 (CALLMTS).
Text Messaging - A charge applies per text message regardless of whether the text
message was delivered to the destination. You must have the minimum credit amount
required by MTS on your Prepaid Wireless account to use this service. Please refer to
the User Guide for more details. Text Messaging is only available on compatible digital
wireless devices within MTS digital coverage area.