User guide

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Message Relay Service (MRS)
Message Relay Service (MRS) allows specific conversations to take place
over a regular phone line using a keypad and an operator. Each month 75¢
will be deducted from your MTS Prepaid Wireless account for these features.
Cell Phone Safety
In the unfortunate event that you need to call 9-1-1, there are some very
important safety tips that are worth remembering to ensure that you receive
the help that you need:
• The operator may not know your wireless number or location, so please
provide both your 10-digit phone number and a detailed description of
the surrounding area (e.g. exit numbers, street signs, landmarks)
• Indicate the emergency that you are calling about and the emergency
services required
• Wait for the operator to tell you it is okay to hang up
• Leave your phone on so that the operator can call you back
Please note: Not all local governments in Canada operate 9-1-1 systems. Wireless carriers will try to route
9-1-1 calls to an appropriate call-taking agency (the local police department, for example) in areas where no
9-1-1 service exists. However, if you routinely use your mobile phone in areas where a 9-1-1 system does not
exist, you should know the phone numbers for local police, fire and ambulance services.
To ensure that you do not accidentally call 9-1-1, please do not program 9-1-1 into your phone.