User guide

25
Emergency Services, E-911
Service, Message Relay Service
Emergency Services Enhanced E-911
The Emergency Services Enhanced E-911 feature provides you with access
to emergency services from your MTS Prepaid wireless phone. The 9-1-1
dedicated network, provided by MTS, includes the technology to route a 9-1-1
call to the correct central answering center. Information about the caller,
including their wireless number and the location of the nearest wireless tower,
(providing the caller is in a 9-1-1 serving area) would then be forwarded to the
correct emergency response agency. With Enhanced 9-1-1 services, emergency
operators are also able to view your Prepaid Wireless number should a call to
9-1-1 be disconnected when in a 9-1-1 serving area.
Effective February 1, 2010, MTS will be implementing some changes to its
existing Wireless E-911 service. MTS customers will now have access to an
Enhanced E-911 service. This enhancement will help emergency operators to
better locate callers who dial 9-1-1 from a mobile phone.
Are there limitations?
The A-GPS technology may not be able to provide the exact location of
the 9-1-1 call and will depend on many factors. Please visit www.mts.ca/
cellphonesafety for more information.
Who is eligible:
• Customers inside the MTS Wireless Network coverage area and in a
landline E-911 servicing area.
• Customers with mobile phones that are Assisted-Global Positioning
System (A-GPS) capable.
Please consult our website at mts.ca/WirelessE911 for more information.