Owners Manual / Installation Guide

Warranty Policies
Installation and Operational Manual
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Boutique Collection
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Solid Stone® Tubs
15 / mtibaths.com
This warranty is eective for all MTI Engineered Solid Stone (ESS) tubs manufactured after January 1, 2018, and
is in lieu of all other warranties. MTI Baths, Inc. (MTI) provides a limited warranty for all ESS tubs for use in the
continental USA to the original purchaser for commercial, rental or multi-family application. Warranty coverage
begins from date of purchase (regardless of installation date).
MTI Commercial Warranty
TWO-YEAR BATH SHELL WARRANTY:
MTI warrants the ESS tub against defects in material and workmanship for a period of two years from the date of
purchase. The tub must be water tested and installed per our installation instructions. MTI will not be responsible
for the cost of removing or reinstalling the unit, or costs associated with any adjacent materials. MTI does not
warrant leaks associated with improper waste and overflow installation or damages from over-filling the bath.
Never leave a full bath or filling bath unattended. Blemishes, air holes or casting marks on the underside of the
bath are not considered defects and do not aect the performance or quality of the bath. Slight variations in the
surface are indigenous to the natural stone appearance of the product and are not considered defects or flaws.
Variations in the surface do not compromise the structural integrity of the product.
TWO-YEAR AIR BATH WARRANTY:
MTI warrants our ESS air baths for two years. The non pro-rated warranty covers the blower against defects in
material or workmanship. All other components, even those included in MTI packages are subject to the MTI
One-Year parts warranty described below. The bath must be water tested for operation and leaks prior to final
installation of the unit. Failure to do so will void warranty. If a problem is discovered after the final installation, MTI
will not be responsible for the cost of removing or reinstalling the tub, or for costs associated with any adjacent
materials. Proper drain installation is the responsibility of the installer. MTI's warranty does not cover drain leakage.
ONE-YEAR (PARTS ONLY) WARRANTY:
MTI warrants all other components not specified above for one year for parts only against defects in
material or workmanship. Replacement parts shall assume the remaining warranty period of the parts
replaced. Replacement parts are subject to availability and may dier from those originally supplied. MTI
cannot guarantee that parts currently in use will be available in the future. Changes in materials, parts
or specifications are not valid reasons for product refusal or replacement under warranty claims.
RETURN OF WARRANTY CARD:
The warranty registration card must be filled out by the purchaser within one hundred twenty days from
purchase and mailed to MTI Baths in order for this warranty to take eect. Warranty registration can also be
completed online at mtibaths.com/support/online-warranty.
WARRANTY LIMITATIONS:
Your warranty is void if unit is not water tested for leaks and inspected prior to completing installation. Our
warranty does not cover defects, damage, or failure caused by common carrier, installer, user, or other person.
Minor chips and scratches (normal wear and tear) can be repaired by a qualified technician at the owner’s/
user’s expense. We do not cover the following: careless handling; modification of any type for any reason;
improper installation (see Installation Instructions); connections supplied by the installer; misuse; incorrect or
improper maintenance; cigarette burns or burns from hot appliances; use of improper cleaners and/or chemicals;
or extraordinary acts such as earthquakes, hurricanes, lightning, floods, hail, etc. Staining from food or beverages
(such as red wine), medicinal products (such as mecurochrome), use of improper cleaning products, make-up,
etc... is not covered under warranty.
EXTENT OF WARRANTY:
This warranty extends only to the original consumer/purchaser of the MTI Baths product when purchased
and originally installed within the boundaries of the continental USA. The warranty terminates after transfer of
ownership or if the tub is installed or relocated outside the boundaries of the continental USA by the original
consumer/purchaser prior to the expiration of the warranty period. Display floor models and overstock sale units
are excluded from this warranty.
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