Owners Manual / Installation Guide

Warranty Policies
Installation and Operational Manual
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Boutique Collection
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Solid Stone® Tubs
mtibaths.com / 14
*Exceptions for Alaskan and Canadian Customers: MTI Baths extends the complete ten year Limited Residential Warranty to any ESS
tub installed within a 75-mile radius of an Authorized MTI Distributor. Any installation site outside the 75-mile radius will be covered for
two years, parts only.
WARRANTY PERFORMANCE:
In the event of any malfunction or defect covered under the terms of this warranty, a Factory Authorized
Service Agent of MTI Baths will repair the MTI product. To obtain service, contact the MTI Service Department
for an agent in your area and issuance of a service order number. No work/payment will be made without an
authorized service order number. There will be no charge for parts, labor or freight costs for parts necessary
to repair the tub under warranty. Written notice of any malfunction or defect must be given within ten days of
the time the malfunctions were discovered, and must be accompanied by proof of purchase. Notice must be
given to MTI Baths, 670 N. Price Road, Sugar Hill, GA 30518, Attn: Service Department. MTI reserves the right to
inspect the malfunction or defect on site and repair or replace the unit at our discretion.
ACTS INVALIDATING WARRANTY:
Inspecting the unit prior to installation is the responsibility of the installer(s) or person(s) acting on behalf of
the product owner. He/she is responsible for ensuring that the unit is free of defect or damage. Our shipping
container advises the installer of this responsibility. MTI is not responsible for failure or damage that should
have been discovered, repaired and avoided by proper inspection and testing prior to installation. Damage that
occurred in transit is the responsibility of the carrier. The consignee must open and inspect the unit for damage
when it is delivered. If the unit is damaged, this must be reported immediately to both the seller and the carrier in
writing and an inspection must be requested. In the event that the carrier fails to respond, report such response
to both the seller and the carrier. Any freight claims must be filed within ten business days. It is the responsibility
of the installer, contractor, or user to install the unit properly allowing for access for service. The check valve
on all air baths must be installed 2” above the water line of the tub. Access must be provided to each air
blower and/or electrical component on your tub. The access panel(s) must have a minimum size of 16”x14” for
installation and future servicing of the equipment. MTI Baths, Inc. will not authorize any service unless clear
access is available. Access from a crawlspace or incomplete access to all equipment may result in warranty
claims being denied. Unit must be water tested for leaks prior to final installation. Damage, including chips or
scratches, occurring to the unit during installation is the responsibility of the installer and after installation is the
responsibility of the product owner.
MTI BATHS IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGE, LOSS OF TIME, INCONVENIENCE, INCIDENTAL EXPENSES,
LABOR OR MATERIAL CHARGES OR ANY OTHER COSTS RELATED TO
THE APPLICATION OF THIS WARRANTY. NEVER LEAVE A FILLING OR
FULL BATH UNATTENDED.
DISCLAIMERS:
MTI Baths is not responsible for incidental or consequential damages/losses from any cause such as water
damage to carpeting, floors or ceilings. Optional equipment not manufactured by MTI or installed by MTI is not
covered. Damages or defects that should be detected before installation are not covered. The limited warranty
does not include labor, transportation, or other costs incurred in the removal and/or reinstallation of the original
unit or replacement unit. Costs related to obtaining access for repair are not covered. The foregoing warranty
is EXCLUSIVE and in lieu of all other warranties, including any other warranty of quality, express or implied, and
including any warranty of merchantability, or any warranty of fitness for any particular purpose.
To verify coverage or request service, please contact the MTI Service Department at 800-783-8827
or email at [e-mail]. Please have serial or registration number available.
CUSTOMER SERVICE:
*Exceptions for Hawaiian Customers: MTI Baths extends the complete ten year Limited Residential Warranty to Hawaiian customers
on the islands of Maui, Kauai and Oahu only. All other locations will be covered for two years, parts only.