User guide

10
QuickCarrier USB-D MTD-H5 and MTD-EV3
Getting Help
Several things can affect cellular modem service. Who you contact for help depends on what issue you are having:
Contact the Cellular Carrier (SIM card provide for MTD-H5 models) for the following:
 Issues with account configuration.
 SIM card does not appear to be working.
 Cannot activate the radio.
 Radio appears to be activated, but you cannot get a data connection. (Verify that your account is configured
for packet data.)
 Questions about data usage.
Contact MultiTech
 Any other questions – Contact Multi-Tech at our Online Support Portal http://support.multitech.com.