Installation guide

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Frequently asked questions

FAQ about installation of Stream Alpha video cards and Alpha Pro \ TELE

2.2 software under OS Windows XP SP3

PC Configuration

Q1. Which models of motherboards are suitable for systems with automated TV broadcast?

A1. The following is a list of recommended motherboards:

• MB ASUS P5Q PRO ip45

• MB GA EP45-DS3P ip45

• MB ASUS P5Q3 ip45

• MB ASUS P5KPL SE

• MB MSI P45 PLATINUM

• MB ASUS P5Q-E ip45

• MB MSI X58 PRO-E S-1366

• MB MSI X58 Platinum

• MB GA EP45-UD3LR ip45

• MB GA EP43-UD3L ip43

• MB ASUS P5P41D

• MB ASUS P5K WS

It is not recommended to use ASUS P5B and motherboards with NVidia chipset.

Q2. What are requirements for VGA adapter, CPU, RAM and hard drive?

A2.

CD/DVD-ROM(Burner) – for software installation.

VGA adapter – it is possible to use either on-board VGA adapter or attached (using PCI-Express

slot).

CPU type – Intel P4 and higher.

The rest of parameters are being defined by facilitated software. We recommend them as

follows:

Alpha Pro – CPU 2.4 GHz, RAM - from 512 MB, one or more HDD.

TELE – CPU from 3.0 GHz, RAM - from 512 MB, two or more HDD (one for OS, others for

storage).

TELE Info – Intel Core Duo (or higher) from 2.4 GHz, RAM - from 1 GB, two or more HDD

(one for OS, others for storage). Currently (May 2009) CPU Core 2 Duo E4700 2.60GHz is

being installed across the board.

You can see an actual CPU(s) Usage under «Performance» tab in Windows Task Manager. The

max usage of CPU(s) should not exceed 95% for extended period of time.

Q3. What kind of sound card should be used with TELE /TELE Info?

A3. There are plenty of available models of sound cards and it is not mandatory to choose the

most advanced. It is perfectly OK to use onboard sound card. Also “Creative Sound Blaster…”,

“Genius Sound Maker…” etc. are appropriate. However, make sure that sound card has only 1

Summary of content (17 pages)

PAGE 1
Frequently asked questions FAQ about installation of Stream Alpha video cards and Alpha Pro \ TELE 2.2 software under OS Windows XP SP3 PC Configuration Q1. Which models of motherboards are suitable for systems with automated TV broadcast? A1.
PAGE 2
Frequently asked questions Line-In. You may want to check this in control panel of sound card – Line-In is there but no “Red Line In”, “Green Line In” and so on. Some motherboards carry on-board Realtek High Definition Audio sound card which may have several Line-In(s). In this case you will have to disable on-board card in BIOS and install a separate sound card. ADI High Definition Audio sound card usually has only 1 Line-In.
PAGE 3
Frequently asked questions It is mandatory to install drivers from manufacturers of VGA adapter, sound card and motherboard even though if Windows supports. It is necessary to install DirectX 9.0 for TELE (included in Windows XP SP2/SP3). Q8. Which settings in Windows would improve performance of Alpha Pro и TELE? A8. It is necessary to turn off all options which would put your system in stand by or hibernation mode. The system has to be always up and running in order to kick off broadcasting instantly.
PAGE 4
Frequently asked questions If for some reason auto start did not work, then open folder “setup” on a CD. You should see a list of folders for USB keys; open relevant folder and start “setup.exe”. Manual for Quick Installation describes this process in a greater detail. It is possible to check configuration of installation before installation itself just going through section [option] at the end of file “_instpgm.
PAGE 5
Frequently asked questions For USB keys starting G1098 you must install only new driver: \etoken\ PKIClient-x325.00.msi (http://stream-labs.com/dsb/PKIClient-x32-5.00.zip). Double click on driver in order to start installation. After installation of driver insert USB key in any available port and wait ~1min until the system recognizes the key (finds the driver).
PAGE 6
Frequently asked questions If there are no conflicts, then Windows Systems Idle Process -> Interrupts takes up to 1% of CPU resources. Undesirable situation is when process takes over 5% of CPU resources. Distribution of IRQ among devices can be viewed in Device Manager in View->Resources by Type. The list of occupied IRQ is presented in ascending order and it is easy to notice a conflict.
PAGE 7
Frequently asked questions If one of the IRQ assigned by the system to Alpha Pro Driver… and some other devices simultaneously, it is necessary to disable such devices in Device Manager one by one (except PCI Express Root Port). Reboot computer after disabling and check out if CPU load is still high. Start with subsequent disabling of USB Universal Controllers, but always check if USB Token is still enabled. If USB Token gets disabled then reinsert it in a different USB port (see below).
PAGE 8
Frequently asked questions USB key #, serial # and reasons for obtaining of additional attempts. You will receive reply with a number of additional attempts which you can use in a standard mode. Q18. Installation and activation of software were successful, but PC starts rebooting either during start of Alpha Pro/TELE or few minutes later (working window of Alpha Pro has never showed up in foreground). A18.
PAGE 9
Frequently asked questions And press “View eToken Info”: Value in entry “User password retries remaining” has to be greater than 0. Attention! During review of settings do not change anything, especially password, even when you are requested for doing that – simply reject closing window with request. The latter may occur if Mozilla Firefox has been installed on your PC. DO NOT INSTALL MOZILLA FIREFOX along with Alpha Pro and TELE. Q19.
PAGE 10
Frequently asked questions 1) Hourglass changing to regular pointer or error message pops up - then check if relevant USB key is inserted into port and light on a key is on (during load of Alpha Pro this light is blinking). Please check if there is no other keys on this PC or drivers of USB key were installed automatically bypassing complete installation of software USB Token.
PAGE 11
Frequently asked questions A20. After bringing up of Alpha Pro and having in place correct settings in Video -> Hardware Options, you can create a simple scenario, for instance typing in some text and start playing it out on a TV screen. At the same time open Task Manager and watch CPU Usage. It should not exceed 70% during peaks and 40% in average. Movement of text across the screen has to be smooth, without jumps.
PAGE 12
Frequently asked questions After reboot you should go over Question/Answer 14 again. If you notice a problem described over there, try first to fix it and run the test again. Q21. How to evaluate functionality of TELE? A21. First of all, copy files frosta.avi or laetta.avi from folder \tele_on installation CD to your hard drive. When TELE is up and running register file in a project tree and play it from within a schedule. Or you can use Play command in drop down menu for a clip.
PAGE 13
Frequently asked questions Then insert this logo in any available time slot of schedule (except the first one with duration of 10 sec) and start playing. If output is smooth, noiseless and CPU Usage does not exceed 70%, then module Infochannel is a part of package and performance of CPU is sufficient for functioning of entire system.
PAGE 14
Frequently asked questions Thereby not only functioning of TELE Info is being checked, but also ability of video card to scale video input. Video cards PCI - Stream Alpha Plus (Component) or Stream Alpha SDI do not provide capability of scaling. Besides, early editions of Stream Alpha Plus PCI-E and Wind SDI 2 did not provide this capability either. If you do not see input signal in the output, then you can check TELE Info including in schedule one of the clips and previously created New Logo 1.
PAGE 15
Frequently asked questions A24. You will receive email from support 911@streamlabs.ru which contains link in format “…/Xnnn.rar.html”, where Xnnn is USB key #. After download is complete, unarchive downloaded package using WinRAR (http://www.rarlab.com/download.htm). Once it is unpacked, view file _instpgm.ini and make sure that serial of your Alpha Pro, TELE, TELE Info software was preserved (see above – Q12).
PAGE 16
Frequently asked questions Specific issues Stream Alpha Plus PCI-E QP1. If video standard SECAM is chosen in Digital Conversion mode, then computer freezes. AP1. It means that obsolete version of video card driver is installed. Most likely this video card was purchased before Sept 5th, 2007. In order to determine version of driver go to Device Manager -> Sound,Video and Game Controller and double click on Alpha Pro Driver … (Stream Alpha Plus PCIE).
PAGE 17
Frequently asked questions AW1. It means that obsolete version of video card driver is installed. In order to determine version of driver go to Device Manager -> Sound,Video and Game Controller and double click on Alpha Pro Driver … (WINDSDI PCI-E). In a pop up window go to Details tab and choose Device Instance Id from drop down menu and you will see version of video driver. String “REV_nn” is a version of driver. Currently video card WIND SDI 2 is paired with “REV_20”.