Operation Manual

Prepared by MSI Notebook FAE

Version: 2.0

Date: 2015/08/31

Windows 10 Upgrade Information & Troubleshooting Guide

Windows 10 Upgrade Notification

Check the Windows 10 upgrade list to know if your MSI notebook supports Windows 10.

 If a notebook has the download link ( ) on the Windows 10 upgrade list, you can find

all Windows 10 driver/application from the notebook download page.

 If you don’t see the driver link for your notebook, you can still upgrade to Windows 10

and use the Windows 8.1 driver/application from your notebook download page or use

the Windows 10 built in driver/driver installed by Windows Update. (See B. Windows

Update & Driver Update in Windows 10 upgrade guide for instructions.)

 For notebook which is NOT listed in the Windows 10 upgrade list. Please aware the

Windows 10 upgrade list only includes recommended MSI notebooks. You still can

upgrade if a notebook passed "Get Windows 10 app", but there might be potential

compatibility issues regardless of whether or not the device meets the minimum system

specification for Windows 10.

Before Upgrade to Windows 10

What you need to know before running Windows 10 upgrade: (FAQ/Video Tutorial) and make

sure that your notebook has met the upgrade system requirements.

It’s suggested to create a system recovery media with MSI BurnRecovery tool just in case if

you don’t like Windows 10 or prefers your original system better, you can always use this recovery

media to restore the system back to the factory settings.

Proceed Upgrade

To get the step by step upgrade guide, please refer to the Upgrade Instruction.

After Upgrade to Windows 10

Connect to the internet and run the Windows Update right after finishing the upgrade process.

If you have any problems after the upgrade, please refer to the Troubleshooting Guide for more

useful guidance.

Back up all your important personal files and applications before the upgrade.

Uninstall all drivers and the Anti-Virus software before your upgrade.

(To uninstall your Norton Anti-Virus software, please download the removal tool.)

To know what does the installation error means and how to fix it, click HERE.

If you have encountered a Windows activation problem, please click HERE for help.

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Windows 10 Upgrade Information & Troubleshooting Guide Windows 10 Upgrade Notification Check the Windows 10 upgrade list to know if your MSI notebook supports Windows 10.    If a notebook has the download link ( ) on the Windows 10 upgrade list, you can find all Windows 10 driver/application from the notebook download page. If you don’t see the driver link for your notebook, you can still upgrade to Windows 10 and use the Windows 8.
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Go Back to Original Windows / Restore Factory Settings F3 recovery function may not work after upgrade due to the different structure of Windows 10 system partition (FAQ), but you can either choose to use the prepared recovery media or the Windows recovery function to restore your system.
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Wireless Symptom: The WLAN adapter stops working, the connection is unstable, disconnected or the connection speed is slow. *FAQ: How to improve the quality of wireless connection? (For 802.11AC Wireless Adapter: Intel® Dual Band Wireless-AC 3160 / 7260 & Killer Wireless AC 1525) Touchpad Symptom: The touchpad stops working.