User guide

ManageEngine Firewall Analyzer :: User Guide
308
Zoho Corp.
Procedure to create a Support Information File (SIF) and send the SIF to
Firewall Analyzer support
We would recommend the user to create a Support Information File (SIF) and send
the SIF to [e-mail] The SIF will help us to analyze the
issue you have come across and propose a solution.
The instructions for creating the SIF is as follows:
• Login to the Web-client and click the Support tab.
• Click the Create Support Information File link show in that page.
• Wait for 30-40 Secs and again click the Support tab.
• Now you will find new links Download and Upload to FTPServer.
• You can either download the SIF by clicking on the Download link and then
send the downloaded SIF to [e-mail] or click
the Upload to FTPServer and provide the details asked and upload the file.
Procedure to create SIF and send the file to ManageEngine, if the Firewall
Analyzer server or web client is not working
If you are unable to create a SIF from the web client UI, you can zip the files under 'log'
folder, which is located in <Firewall Analyzer Home>\server\default\log (default path)
and send the zip file by upload it in the following ftp link:
http://bonitas.zohocorp.com/upload/index.jsp?to=fwanalyzer-
[e-mail]