User guide

ManageEngine Firewall Analyzer :: User Guide
307
Zoho Corp.
Contacting Technical Support
The Support tab gives you a wide range of options to contact the Technical Support
team in case you run into any problems.
Link
Description
Request Technical
Support
Click this link to submit a form from the Firewall Analyzer web site,
with a detailed description of the problem that you encountered
Troubleshooting
Tips
Click this link to see the common problems typically encountered
by users, and ways to solve them
Contact Support
Call the toll-free number [phone] to talk to the Firewall
Analyzer Technical Support team directly
Create Support
Information File
[SIF]
Click this link to create a ZIP file containing all the server logs that
the Technical Support team will need, to analyze your problem.
You can then send this ZIP file to fwanalyzer-
[e-mail] or upload the ZIP file to our ftp
server by clicking on Upload to FTP Server, in the pop-up window
provide your E-Mail id and browse for the zipped SIF file and then
press Upload.
Need a Feature
Click this link to submit a feature request from the Firewall
Analyzer web site
User Forums
Click this link to go to the Firewall Analyzer user forum. Here you
can discuss with other Firewall Analyzer users and understand how
Firewall Analyzer is being used across different environments
Feedback
At any time, you can click the Feedback link in the top pane, to
send any issues or comments to the Firewall Analyzer Technical
Support team.
The Support tab displays the latest discussions in the Firewall Analyzer User Forum.
Procedure to resolve Firewall Analyzer issue with Firewall Analyzer support
Best in the industry technical support and other informal means to get Firewall Analyzer
issues resolved.
Adopt the following ways progressively.
Knowledge Base & Community
• Go through the FAQ
• Look out in the trouble shooting tips
• Browse through the Firewall Analyzer forum
Best in the industry technical support
• Send email to [e-mail]
• Call toll free telephone number ([phone])
• Ask for a meeting (Zoho Meeting) – web conference