User guide

ManageEngine Firewall Analyzer :: User Guide
270
Zoho Corp.
last received log time. It is better to run the server continuously and check
whether 5000 records are collected. Do not stop and restart the server in-
between!
Moreover, for viewing the already collected log records in the reports, kindly do
the following:
1. Login into Firewall Analyzer client UI. You will be seeing the Dashboard
page.
2. Replace the URL shown in your browser with the following URL.
http://localhost:8500/fw/genreport.do
3. Wait for sometime. Once the reports are generated an empty page will be
shown.
4. Now remove genreport.do from the URL and just type
http://localhost:8500/fw alone.
5. Now you will be able to see the report data.
2. I can't see the Live Reports for my SonicWALL firewall
You cannot see Live Reports for SonicWALL firewalls because the time duration
attribute is not supported in the SonicWALL log files.
3. Why are some traffic values shown as 0.0MB or 0.0%?
Since Firewall Analyzer processes log files as and when they are received, traffic
values of 0.0MB or 0.0% may be displayed initially when the amount of traffic is
less than 10KB. In such a case, wait until more data is received to populate the
report tables.
4. Why do I see zero results for kilobytes transferred in the reports for Check Point
firewall?
This could be happening because bandwidth information is not being captured in
the log file. Ensure that your Check Point firewall has been configured to generate
both regular and accounting log files. While regular log files contain information
regarding firewall activity, the accounting log file contains the bandwidth and
session information.
5. Why do the Intranet Reports show zero results?
Verify if intranets have been configured correctly. If you have specified IP
addresses that are not actually behind the firewall, you will get zero values in the
reports.
6. Why doesn't Trend Reports take time values or top-n values into account?
Trend reports show historical data for the corresponding traffic statistics shown in
the report. Hence time changes from the Global Calendar, or top-n value changes
from the Show bar on the report, do not affect these reports.