User guide

ManageEngine Firewall Analyzer :: User Guide
138
Zoho Corp.
The Alert Details are:
Criticality
- the alert priority (high, medium, low) which was set as per
requirement at the alert profile creation time
the host which triggered the alert.
Last Event
Message
- the last event (type) message, which triggered the alert notification.
Alert Profile
Name
- the name of the alert profile which triggered this alert. Besides the
name, there is a link named "View all the alerts generated by this
profile". Clicking the link displays all the alerts generated by the profile.
Alert
Notification
Status
- the status of the alert notification, if any notification is configured.
Date & Time
- the time stamp of the alert.
Alert Actions
- the action by the user on the alert, to add or view notes on the alert,
assign owner, view alert history, and delete the alert.
The Alert Profile Details are:
Matching
Conditions
- the matching condition(s) set in the alert profile to triggered an alert.
Latest Record
- displays the record of the last event, which triggered the alert
notification.
Alert Actions
The actions which can be performed by the users are:
Add/View
Note
- the user can add a note or view the already existing note entries pertaining
to this alert. Any user can add a note to the alert.
Assign
Owner
- any user, higher in the hierarchy can assign an user, lower in the hierarchy,
as owner to the alert to remediate. The hierarchy of users in the Firewall
Analyzer application is: Admin > Operator > Guest. The lower hierarchy
users can assign the alert to the user of same hierarchy, but cannot assign to
the user in higher hierarchy.
Alert
History
-
all the actions like creation, assigning owner along with the notes, if any will
be listed for the particular alert.
Delete
Alert
- the administrator user can only delete the alert if it is not required any
longer.
My Alerts
My Alerts lists the alerts assigned to an operator user either by another operator user
or admin user. Same way, it lists the alerts assigned to an admin user either by another
admin user or himself. It is displayed below the All Alerts on the Left Navigation Pane,
only if alerts were assigned to the logged-in user. The My Alerts list displays the alert
details same as that of the All Alerts list.