User guide

ManageEngine Firewall Analyzer :: User Guide
137
Zoho Corp.
Alerts Administration
Select the Alerts tab to see the list of alerts triggered. By default, the Alerts tab lists all
the alerts triggered so far. The triggered alerts can be administered by the users of
Firewall Analyzer application.
This topic explains the following sub-topics of alert administration.
• All Alerts
• Administering Alerts
• Alert Actions
• My Alerts
The administrator or operator can keep track of the actions taken on a particular alert.
The actions are:
• The user can add a note or view the note(s) added by other users.
• The users can view the complete history of actions and notes on the alert but
will not be able to modify the contents.
• The administrator can assign an alert to operator user.
• The operator can assign the alert to another operator user.
• The assigned user can remediate the alert and add the notes.
• The administrator only can delete the alerts which are not required any
longer.
The All Alerts list shows the following:
Alert
Profile
- the alert profile which triggered the alert.
Generated
Time
- the time stamp of the alert.
Device
- the host which triggered the alert.
Priority
- the alert priority (high, medium, low) which was set as per requirement at
the alert profile creation time.
Status
- the status of the alert notification, if any notification is configured.
Alert
Owner
- the Firewall Analyzer application user assigned as owner to remediate the
triggered alert
Action
- the action by the user on the alert, to add or view notes on the alert and
delete the alert.
Administering Alerts
Clicking on each alert profile would display the details of the alert and the details of the
alert profile which triggered the alert.