System information

Address Book Problems
Q: When I display the Address Book dialog or try to address an e-mail,
my contacts don’t show up. Where are they?
A: This problem is usually due to one of two causes. The easiest to fix is if a Contacts
folder isn’t set to display as an Outlook address book. To fix this problem, select the
Folder List for display in the Navigation Pane and right-click on the folder that isn’t
being displayed as an address book. Select Properti
es in the context menu and go
to the Outlook Address Book tab. Check the Show this folder as an e-mail
Address Book checkbox and click OK to save the change.
If this technique doesn’t work, and at least one contact in the contacts folder has an
e-mail address, the folder has probably become disconnected from the Outlook
Address Book service. To fix this problem, you have to remove and then add back
the Outlook Address Book service as follows:
1. Select T
ools, E-mail Accounts to open the E-mail Accounts dialog.
2. In the Directory section, make sure the View or change existing directo-
ries or address books option is selected and then select Next.
3. Highlight Outlook Address Book and select the Remove button.
4. Select Yes in the Account Manager dialog to remove the Outlook address
book.
5. Select the Add button. Then select the Additional Address Books option
and select Next.
6. Highlight Outlook Address Book and select Next. Click OK in the dialog
that tells you the new e-mail account you just added won’t start until you
exit and restart Outlook.
7. Select Finish to close the E-mail Accounts dialog.
8. Exit and then restart Outlook. Your Contacts folders should now be shown in
Address Book dialogs.
Q: When I display the Address Book dialog or try to address an e-mail,
the fax numbers for my contacts are shown. I don’t want them there;
they make it hard for me to find the e-mail addresses. How do I get rid of
the fax numbers?
A: Outlook considers fax numbers to be valid electronic addresses, so they are shown
as part of your address book display. You can’t change the way Outlook regards fax
numbers, but there is a workaround that can prevent Outlook from displaying the
fax numbers in the Address Book dialog. Open each contact that has a fax number
PDF 412
ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003
W3 9687 app ci 9/11/03 2:28 PM Page PDF 412