System information

Q: When I start typing a name in an e-mail address field, Outlook doesn’t
offer any suggestions for completing the entry. How do I fix this problem?
A: Select T
ools, Options, go to the Preferences tab, and select E-mail Options,
Advanced E-mail Options. Check the Suggest Names While Completing To,
Cc, and Bcc Fields checkbox. Then click OK three times to save your changes.
If this setting was already checked or checking it doesn’t fix the problem, close
Outlook and follow the instructions in the previous answer to find
.NK2 files and
delete them. Outlook will create a new nickname file used for autocompletion the
next time it starts.
Menu and Toolbar Problems
Q: When I customize toolbars or menus, the changes are gone the next
time I start Outlook. What’s wrong?
A: Use Windows Search to find a file named
Outcmd.dat and delete it when Outlook
is closed. This file holds all your menu and toolbar customizations and can become
corrupted. The next time you customize your menus or toolbar, the changes should
remain. Follow the instructions in the two previous answers to find the
Outcmd.dat file.
Q: Some of my menu commands are missing. How do I get them back?
A: First, right-click on the menu bar or a toolbar and select C
ustomize. Select the
Toolb
ars tab and highlight the menu with the missing commands. Click the Reset
button and click OK in the dialog asking whether you want to reset the menu or
toolbar; then click Close.
If the menu commands still aren’t there, re-open the Customize dialog and select the
C
ommands tab. Select the name of the menu where the commands are missing in
the Categ
ories section of the dialog, such as the File menu, and locate the missing
commands in that menu in the Command
s section of the dialog. Select each miss-
ing command and drag it from the Command
s section of the dialog to the Outlook
menu or toolbar from which it is missing. When the Outlook menu opens, you can
drop the command into the menu where it belongs. If you are adding the command
to a toolbar, drop it in the toolbar where you want the command to be placed. Close
the Customize dialog by selecting the Close button.
APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS
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