System information

Q: I know all my e-mail server settings are correct for my account, pass-
word, e-mail address, and incoming and outgoing server names, but I
still can’t connect to my ISP’s e-mail servers. What’s wrong?
A: First, double-check again that all the settings are correct and match the informa-
tion given to you by your ISP. You can easily miss some little error in the settings
that prevents your being able to log in to the e-mail servers. If all the settings are
correct, the most common reason you can’t log in to the mail servers is a problem
with Secure Password Authentication (SPA). Check with your ISP to see whether you
should be using SPA, both for sending and receiving e-mails. Then follow these steps:
1. Select T
ools, E-mail Accounts to open the E-mail Accounts dialog.
2. In the E-mail section, make sure the View or change existing e-mail
accounts option is selected and then select Next.
3. Highlight the e-mail account you want to change and select the Change
button.
4. Depending on whether your ISP wants you to use SPA or not, check or
uncheck the Log on using Secure Password Authentication (SPA)
checkbox. This setting applies to both your incoming and outgoing mail
servers unless you customize the settings for your outgoing server. If different
settings aren’t required for the incoming and outgoing servers, click Next
and then Finish to save the changes.
APPENDIX C OUTLOOK PROBLEMS AND SOLUTIONS
PDF 409
FIGURE C.1
On the Outgoing
Server tab, you
can set options
to receive e-mail
before you send
e-mail.
W3 9687 app ci 9/11/03 2:28 PM Page PDF 409