System information

Common Outlook Problems
The following sections list some of the more common Outlook problems and solu-
tions in the form of a series of questions and answers. The questions and answers are
grouped by topics, such as e-mail or menu problems.
If you have a problem that isn’t covered in this section, see Appendix B, “Outlook
Support and Resources,” for suggestions on how to get additional help for Outlook
problems.
E-mail Problems
Q: When I choose Send/Receive, I can receive e-mails but can’t send any-
thing. How can I send out e-mails?
A: Some Internet service providers (ISPs) require you to log in to their servers and
receive e-mails before you can send anything. This approach is used as a precaution
to help prevent junk e-mail senders from using the ISPs’ mail servers to send spam.
To receive e-mails before you send, you must change the properties of the outgoing
mail server as follows:
1. Select T
ools, E-mail Accounts to open the E-mail Accounts dialog.
2. In the E-mail section, make sure the View or change existing e-mail
accounts option is selected and then select Next.
3. Highlight the e-mail account you want to change and select the Change
button.
4. Select the More Settings button and select the Outgoing Server tab.
5. Check the My outgoing server (SMTP) requires authentication check-
box and then select the Log on to incoming mail server before sending
mail option, as shown in Figure C.1.
6. Click OK, then Next, and then Finish to save your changes.
Q: I’m using a dial-up connection and often get connection timeout
errors connecting to my e-mail server. How can I fix this problem?
A: Follow steps 1 to 4 in the previous answer, but select the Advanced tab instead
of the Outgoing Server tab. Use the Server Timeouts slider control to change the
default timeout of 1 minute to a longer interval. Click OK, then Next, and then
Finish to save your changes.
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ABSOLUTE BEGINNER’S GUIDE TO MICROSOFT OFFICE OUTLOOK 2003
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