Specifications

MSI Technical Support
MSI’s Technical Assistance Center (MTAC) offers comprehensive technical
support from a team of specialists. With years of “hands-on” field experience,
MSI’s technical support members have become experts in precise measuring
and positioning. MTAC truly understands the importance of competent
support personnel that can answer complex technical questions without
having to rely on others to provide them with information. Technical support
is available at no charge to MSI’s customers for the first year of ownership.
TECHNICAL SUPPORT
MSI Services
MSI’s management believes Quality Products demand Quality Support and Service. A key ingredient in MSI’s total
customer care is service, which includes the repair of instruments in a timely manner by experienced personnel.
MSI’s Service Center is one of the most competent repair facilities in North America, with special expertise in total
station and robotic repairs. Services offered by MSI’s Service Center include: compete calibration, testing, firmware
updates and routine maintenance. All repairs are backed by a ninety day guarantee. Regular servicing, calibration
and inspection of precise measuring equipment is vital to ensure optimum performance.
Every instrument which goes through MSI’s Service Center is entered into a maintenance database, which allows
for the tracking of individual instruments and the ability to send out reminders when calibration and/or service is due.
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MSI Surveying Systems Printed: November 7, 2014
MSI Training
MSI’s customers have discovered they are able to increase both productivity and efficiency on projects requiring
precise measuring and positioning technologies, such as robotic total stations, field computers and GNSS systems
by investing in training. MSI offers a series of customized training programs designed to meet the needs of geospatial
professionals.
MSI’s training will take the mystery out of precise angle and distance measuring and/or three dimensional positioning.
Training covers basic principles so your staff can have a working understanding of each system component and how
they interact with each other. MSI’s management is dedicated in providing our customers with the best possible
solutions, which includes product training that is essential for maximizing the potential of the investment in new
equipment and to decrease potential errors in the field.
On-site training programs available from MSI include: Total Station Training; GNSS/GPS Training; Data Collecting;
and Customized Field-to-Finish Training. MSI’s flexible training programs are designed to suit any company’s needs,
experience level and timetable.
Precise Monitoring
Demand is ever increasing for precise deformation monitoring to ensure the stability of aging infrastructure that could
be impacted by nearby construction. MSI’s Technical Assistance Center (MTAC) in conjunction with various software
developers and private consultants can assist our customers in performing precise monitoring services.
MSI Geotechnical Systems can provide continuous 24/7 remote data collection, data analysis and early warnings to
alert personnel of any possible structural movement. This real-time monitoring service is capable of serving a wide
spectrum of clients including highway departments, contractors, mines, railways, and the US Corps of Engineers.