System information

Table Of Contents
Index
273
4. Restart ECOM
Remote Agent Upgrade Utility
Note: This section only applies if your agents are older than version 4.12.
In the legacy product, Profiler 4.12, the improvements made to the application
cannot be pushed via the upgrade module method used in previous releases.
This means that all existing agents have to be upgraded in one of two ways:
1. Manually upgrade the agent via the software install. This means you will
need to copy the install file to each server.
2. Use the new Remote Agent Upgrade Utility to upgrade agents remotely.
The Remote Agent Upgrade Utility is located in the additional components
section of your customer portal and is intended for customers who wish to
upgrade their agents remotely. The option to run the Profiler installer on each
server to upgrade your agents is still viable.
This utility performs an upgrade on all agents with an assigned license. To
prevent the utility from upgrading a particular agent, simply deselect the
Licensecheckbox located on the associated agent’s edit page before running
the upgrade script.
The following section details the agent upgrading process.
To download the Agent Upgrade Utility:
1. Download the Agent Upgrade Utility located in the Additional Components
section of the customer portal.
2. Extract the entire file contents from the zip. The utility must be executed from
the STM Server.
3. Download the new Agent images into the STM Server root directory. (
C:\Program Files\SolarWinds\Profiler Server)
Performing an Agent Upgrade:
The utility must be executed from the STM Server. Keep all STM services
running during the process.
To perform a bulk agent upgrade:
1. Run the following script:
a.
Windows -> upgrade.bat
b.
Unix -> upgrade.sh
2. Follow the onscreen prompts.