System information

174
 Index
‘SymDevMaskLoginHisto The VCMDB_RESTRICTED bit on symm
000187751584 is set, only records for this host will be returned’
This message means that the host the provider is running on needs to be able to
obtain all the vcmdb info. EMC did not provide instructions on how to change
this value and per EMC’s instructions ‘let the customer take care of it, he will
know what to do or the storage administrator at that customer site will, it's not
something you should attempt,you don't know the full story with regards to the
san setup.’
Q: Can we use the EMC provider to monitor the CLARiiON behind the
Celerra NS-20 device?
A: Yes, it works the same way as a regular Clariion
Troubleshooting EMC Version 4.0.0 and later
Q: LocalDir/admin no longer works in 4.1.1 provider, did the user name
change?
A: Yes, username for 4.1.1 provider is now admin
Q: What files are needed to send a bug to EMC?
A: Any issues related to the EMC provider, EMC requires the following info
before they’ll look into the problem:
All log files from <install_dir>\symapi\log
• All log files from <install_dir>\ECIM\ECOM\log
• symapi_db.bin file, located <install_dir>\symapi\db
• Output of the ‘dv’ command from the TestSmiProvider utility
• Output of the ‘tms’ command from the TestSmiProvider utility
Q: How do I change the port the provider listens on?
A: To change the port, do the following:
On the machine running the Provider:
1. Stop the ECOM Service
2. Navigate to <Install_dir>\ ECIM\ECOM\conf
3. Edit the properties of the file and uncheck “Read-only”, click ok
4. Open the file named port_settings.xml.