Warranty
LIMITED EXTENDED PARTS WARRANTY
MRCOOL LLC (“MRCOOL”) provides its air conditioning and heating products with a standard ve-year parts warranty. This limited extended parts warranty is in addition to
and is intended to supplement MRCOOL’s standard 5-year parts warranty. As such, this limited extended warranty provides for a total of 10 years of limited warranty coverage
(Standard 5-Year Limited Parts Warranty plus Additional 5-Year Limited Extended Parts warranty).
EXTENDED COVERAGE -
PARTS/COMPRESSORS
The covered equipment and parts are warranted by MRCOOL for a total of 10 YEARS (standard 5 Year Limited Parts Warranty) from installation, except as provided below.
HEAT EXCHANGERS
The covered residential heating equipment’s heat exchanger is warranted by MRCOOL for a Limited Lifetime (standard 20 Year Limited Warranty) from date of original
installation, except as provided below.
This warranty applies only to the original purchaser of the unit and cannot be transferred. If during this period, a covered part fails because of a defect in materials or
workmanship under normal use and maintenance, MRCOOL will provide a free replacement part to the purchaser through a MRCOOL dealer or other licensed service
contractor through an authorized MRCOOL distributor. The purchaser must pay shipping costs, including labor, of the warranty service.
EXCLUDED COMPONENTS -
The following components are expressly not covered by this limited warranty: cabinets, cabinet pieces, air lters, driers, refrigerant, refrigerant line sets, belts, wiring, fuses, oil
nozzles, and unit accessories, R-22 compressors, and any parts not affecting unit operation.
COVERAGE REQUIREMENTS -
1. The unit is a MRCOOL branded unit;
2. The unit is installed in a residential application, which is an owner-occupied single-family residence. No commercial applications are allowed;
3. The unit is properly registered at https://mrcool.com/warranty with MRCOOL within 60-days after the original date of installation or occupancy. To register, follow the
directions and complete the online warranty registration at https://mrcool.com/warranty. For customer inquiries, contact MRCOOL at 270-366-0457 ext. 301 or
https://mrcool.com/contact.
4. The unit is part of a complete AHRI matched system and installed by a state certified or licensed contractor in accordance with the unit installation, operation, and
maintenance instructions provided with the unit.
5. Coils and air handlers are covered only when they are branded MRCOOL and are purchased and installed as a system along with a qualifying unit. (Third party
coils are not covered).
6. Installation takes place on or after October 3, 2008.
7. Installation is in compliance with applicable laws, regulations, codes, and ordinances.
If this extended warranty does not apply, then parts are warranted for the standard warranty period of 5 YEARS and all heat exchangers for 20 YEARS. If the standard
warranty periods differ from the original warranty certicate, the periods stated on the original warranty certicate apply.
This limited extended warranty does not apply to, and no warranty is offered by MRCOOL, on any unit ordered over the internet. Proof of purchase may be required.
Any part replaced pursuant to this limited extended warranty is warranted only for the unexpired portion of the limited extended warranty term applying to the original part. The
installation of replacement parts under the terms of this limited extended warranty does not extend the warranty period.
This limited extended warranty is an extension of MRCOOL’s standard warranty. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE TERM OF THIS LIMITED EXTENDED WARRANTY. Some states and provinces do not allow limitations
on how long an implied warranty lasts, so the above limitation may not apply to you.
MRCOOL SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO EXTRA UTILITY EXPENSES OR
DAMAGES TO PROPERTY. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
MRCOOL is not responsible for:
1. Damage or repairs required as a result of ood, re, wind, lightening strike (to the home or unit), corrosive atmosphere, contact with corrosive material (chlorine, uorine,
salt, recycled waste water, fertilizers or other damaging substances) or other conditions beyond the control of MRCOOL;
2. Use of parts, accessories, or refrigerant not compatible with the unit;
3. Modication, change or alteration of the unit, except as expressly directed in writing by MRCOOL;
4. Improper use, accident, neglect or unreasonable use or operation of the unit, including operation of electrical equipment at voltages other than the range specied on the
unit nameplate;
5. Operation with system parts (indoor unit, outdoor unit and refrigerant control devices) which are not AHRI matched or do not meet the specications recommended by
MRCOOL;
6. Damage or repairs required as a consequence of faulty or installation or application;
7. Normal maintenance as described in the installation and operating manual, such as cleaning of coils, lter cleaning and/or replacement and lubrication; and
8. Changes in the appearance or sound of the unit that do not affect its performance.
The parties intend this writing as a final expression of their agreement with respect to warranties. MRCOOL makes no other warranty beyond that which is expressly contained
in this writing.
MRCOOL shall not be liable for any default or delay in performance under this warranty caused by any contingency beyond its control, including the unavailability of
replacement parts.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.
Steps for getting replacement parts under this limited extended warranty:
If you suspect a defect in your equipment, please contact the installer of the unit to obtain assistance. If unsuccessful, please contact a MRCOOL dealer or distributor in your
area. If unable to obtain local assistance, refer to MRCOOL’s website (https://mrcool.com/warranty) or contact MRCOOL at 270-366-0457 ext. 301 or
https://mrcool.com/contact.
1 Excludes residents of states or provinces where registration requirements are prohibited, such as California and Quebec. Residents of these states or provinces may either register as
noted above or provide proof of when the unit was purchased and installed, such as an original invoice from the contractor with the Owner’s name, address, purchase date, serial and
model number.