User Manual

E15 E16
PROBLEM POSSIBLE CAUSE SOLUTION
THE COFFEE IS
NOT HOT
Auto SHUT-
OFF has been
activated.
(Programmable
models only)
FOR BEST RESULTS,
BREW A FRESH POT OF
COFFEE.
THE COFFEE
TASTES BAD
Coffee grounds
other than for an
automatic drip
coffeemaker were
used.
USE COFFEE GRIND
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
The ground
coffee-to-
water ratio was
unbalanced.
USE CORRECT GROUND
COFFEE-TO-WATER
RATIO.
The coffeemaker
needs cleaning.
CLEAN COFFEEMAKER
AS DESCRIBED IN
“CLEANING AND
MAINTAINING YOUR
COFFEEMAKER”
SECTION.
THE GROUNDS
ARE IN THE
COFFEE
The filter is not
properly seated in
the basket.
SEAT FILTER PROPERLY
WITHIN THE FILTER
BASKET.
The filter
collapsed.
REMOVE FILTER AND
REPLACE.
Do you still have questions? You can call us toll-free at the
MR. COFFEE
®
Consumer Service Department,
1-800-MR COFFEE (1-800-672-6333) or you can visit us at
www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts:
• Coffee Filters – For better tasting coffee, we recommend
that you use a MR. COFFEE
®
brand 4-cup basket paper
filter or MR. COFFEE
®
brand permanent filter. These filters
are available at most grocery stores.
• Decanters – You can usually purchase a replacement decanter
from the store where you purchased your coffeemaker. If you
are unable to find a replacement, please visit mrcoffee.com
or call 1-800-MR-COFFEE (1-800-672-6333) in the U.S. or
1-800-667-8623 in Canada for information on where you
can find a store that carries replacement decanters.
Repairs:
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or by an authorized MR. COFFEE
®
Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the
location of the nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
You may also visit our website at www.mrcoffee.com for a list
of service centers.
To assist us in serving you, please have the coffeemaker
model number and date of purchase available when you call.
The model number is on the bottom of the coffeemaker.
We welcome your questions, comments or suggestions. In all your
communications, please include your complete name, address
and telephone number and a description of the problem.
Visit our website at www.mrcoffee.com and discover the
secret to brewing the perfect cup of coffee. You will also find
a rich blend of gourmet recipes, entertaining tips and the
latest information on MR. COFFEE
®
products.
DR Series_16ESM1(4-Cup).indd 17-18 4/12/16 4:47 PM