User Manual

14 15
PROBLEMS, CAUSES & SOLUTIONS
PROBLEMS POSSIBLE CAUSES SOLUTIONS
Coffee does
not come out.
• No water in reservoir.
• Coffee grind is too fine.
• Too much coffee in the
filter.
• Appliance was not turned
on or plugged in.
• Filter is clogged and needs
to be cleaned.
• Add water.
• Grind coffee to espresso
ground.
• Fill filter with less coffee.
• Plug unit into electrical
outlet.
• Clean filter.
No steam is
generated.
• Water reservoir is empty.
• Appliance is not turned on.
• Frothing wand is blocked.
• Fill reservoir with correct
amount of water.
• Turn on unit and follow the
operating instructions.
• Following frothing stage,
operate frothing function
for 1-2 seconds to extract
excess milk. Remove the
frothing wand cover and
clean with a needle or
toothpick.
Milk is not
foamy after
frothing.
• Milk is not cold enough.
• Frothing wand too deep in
milk.
• Chill milk and frothing
pitcher prior to frothing.
• Submerge wand ½ - 1” in
milk when frothing.
PROBLEMS POSSIBLE CAUSES SOLUTIONS
Coffee comes
out too quickly.
• Ground coffee is too
coarse.
• Not enough coffee in filter
basket.
• Use a finer grind.
• Use more coffee.
Coffee is
too weak.
Brew Button
Light flashing.
• Too much water is used.
• Ground coffee is too
coarse.
• Manually stop the brew
earlier by turning the
control knob to Stop.
• Use a finer grind.
Brew Button and
Steam Button
Lights flashing
alternately.
Both Brew Button
and Steam Button
Lights are flashing
at the same time.
Brew Button
indicator light
is not on.
• Knob turned to Brew or
Steam when unit is plugged
in or before ready light
is on.
• Reached maximum brew
time of 1.5 minutes.
• Frothing while on Brew
mode and Brewing while on
Steam mode.
• The internal heater is
too hot.
• The unit is not plugged in.
• The On/Off (I/0) switch is
not turned on.
• The unit is in sleep mode.
• Turn Knob to Stop,
make sure ready light
is on before turning to
Brew or Steam.
• Turn Knob to Stop.
• Unplug the unit for 10
minutes.
• Run water through the unit.
Hold a cup under the frothing
wand, press the Brew button
and turn the control knob to
Steam. The unit will start to
pump water for 10 seconds,
then stop automatically. Then
turn the control knob back to
stop and discard the water.
• Plug in unit.
• Press the I/0 switch on (I)
on one side of the unit.
• Press the Brew Button.
The Steam
Button indicator
light is not on.
Coffee spill out
of glass espresso
cup provided
(certain models).
• The Steam button was not
pressed.
• Espresso cup is not
positioned properly.
• Make sure to press the
Steam Button.
• Make sure you place
espresso cup in the center
of the tray underneath the
two portafilter streaming
spouts.