Instruction Manual

Page 20 Troubleshooting & Support
 Troubleshooting & Support
If you have a problem with this device, please read the troubleshooting guide below.
The player does not turn on.
 Ensure that the player is fully charged. Try charging the player overnight ( hours).
 Ensure that the Hold/Lock switch is disengaged.
The buttons do not work.
 Ensure that the player is fully charged. Try charging the player overnight ( hours).
 Ensure that the Hold/Lock switch is disengaged.
I cannot transfer files to the player.
 Ensure that your computer is running a supported operating system.
 If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using
another USB cable.
 If you have connected the player through a USB hub, try connecting the player directly to your com-
puter.
 Ensure that the player’s memory capacity is not full.