User manual

4. The Dos window will display “Reply from” the IP address 3 to 4 times. You will see “Packets sent = X, Received = X

and Lost = X. This will tell you that, you’ve successfully connected to your DVR and we can proceed. Like FIG.2

below.

FIG.2

5. If you see “Request timed out” and “Packets: Sent X, Received = X, Lost = X” like FIG.3 below, then you have not

established a LAN connection between the DVR and the computer. You will need to recheck all DVR network settings

above, check with IP provider or IT department, router settings. Make sure cables are good, and connected. This

could also be due to a bad cable between the DVR and router or bad DVR Network Interface Controller (NIC). Check

the Ethernet cable connection on the back of the DVR and check for green lights and that they blink when you “ping”

the DVR. If it is not blinking, this could indicate that the DVR’s network interface card is bad and call us for tech

support. If green light is blinking, as a ﬁ nal check, connect the DVR directly to the computer using an Ethernet

“crossover cable” (which is available at any electronics store such as Radio Shack, or Best Buy, Circuit City, etc…)

eliminating all other cables and equipment. Crossover cables are only used for testing purposes and repeat the

pinging process. If after connecting the crossover cable and you are successful in pinging your DVR, the problem is

with your router, cables or the IP address. Check with your IP provider, check your cables and make sure your router is

conﬁ gured for port forwarding. If you’re not successful in pinging your DVR call Supercircuits for technical help.

FIG.3

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PC Ethernet Crossover Cable DVR

6. If you’re looking at FIG.2 then you have demonstrated that a Local Area Connection (LAN) has been made between

the DVR and the computer. Proceed to Software installation.

7. Install the CD that came with your DVR into the PC and install Video Web Server.