User`s guide

15
APPENDIX A — TROUBLESHOOTING
If the following information does not successfully solve your issue,
please visit the MPC Technical Support Site at
http://support.buympc.com/index.html.
If you do not have Internet access, you may also call MPC Technical
Support at [phone].
Table 3: Troubleshooting Monitor Issues
Issue Solution
The power indicator
LED is not lit.
• Press the monitor power button once to see
if the LED comes on.
• Verify that the power cord is plugged in
firmly and correctly.
The monitor is not
detected by the
system when it is
connected.
• Verify the PC system is Plug & Play
compatible.
• Verify the Video Card is Plug & Play
compatible.
• Check the DB-15 plug on the Video Cable
for bent pins.
The picture is fuzzy.
• Adjust the contrast and brightness controls.
• Initiate the automatic calibration function by
pressing the ‘Auto’ button.
The picture bounces
or a wave pattern is
present in the picture.
• Initiate the automatic calibration function by
pressing the ‘Auto’ button.
• Manually adjust the Clock and Focus
controls for better picture.
The power LED is on
(orange), but there is
no video or picture.
• Maker sure the computer’s video card is
completely seated in the slot.
• Make sure the monitor’s video cable is
properly connected to the computer.
• Inspect the monitor’s video cable and make
sure that none of the pins are bent.
• Make sure the computer is operational by
pressing the [Caps Lock] key on the
keyboard while observing the Caps Lock
LED. The LED should either turn on or off
after you press the [Caps Lock] key.