User guide

Moxi FAQ
© 2007 by Digeo, Inc. All rights reserved. 9022.4.1 Page 8 of 9
Troubleshooting
Problem Cause and solution
No sound
The mute button on the remote may be pressed or the volume
lowered too far. If the volume indicator appears on your screen with
none of the bars selected, press the mute button again. Otherwise,
press the vol+ button.
No picture
Make sure your cable is connected to the wall and the media center,
and that the video input option on your TV is on the correct setting.
If there is still no picture, your video output setting may be one your
TV does not support. To fix it, on the front of the media center,
simultaneously press and hold the Live TV (second from left) and OK
buttons. The appropriate setting—Sd, 720p, 480p, or 1080—
appears on the media center LED display. When the message appears
on the TV screen, asking if you want to choose that setting, choose
yes.
No sound or picture
Make sure both your TV and media center are plugged in and your
surge protector is turned on. Also, make sure the TV’s V-Chip is not
enabled.
If there is still no sound or picture, contact Customer Service.
No Moxi Menu or other
Moxi graphics
If you are connecting the media center to the TV with an IEEE 1394
cable, Moxi graphics do not appear. Refer to your Hardware Manual
for full details. The IEEE 1394 connection should never be used as the
primary connection between the media center and the TV.
Different audio on digital
and analog channels
If your HDTV uses 5.1 Dolby® Digital audio, audio may be louder on
analog programming than on digital programming. Audio levels on the
Moxi media center are set to the Dolby specifications. Even on a DVD
that uses 5.1 Dolby Digital audio, quiet scenes may be hard to hear,
while the action scenes are very loud.
Channel list is empty
This may be a connection error. To fix it, press and hold the Reset
button on the front of the media center for five seconds, and then
allow the media center to restart. This takes about three to five
minutes.
HDTV shows have dark
bars on the sides
In the Settings category, make sure you have 480i checked.
Checking 480i will display widescreen shows to fill the screen, and
standard shows will retain their original aspect ratio, without
distortion. If you see the dark bars on the sides of standard definition
shows, 480i is not checked.
HDTV settings don’t seem
to affect the TV picture
If you use an IEEE 1394 connection, HDTV shows will always appear
in their original resolution, regardless of your HDTV settings.
Closed-captioning does
not work
If you use a DVI-D connection and set closed-captioning using your
TV settings rather than using Moxi settings, the captioning may not
appear. DVI-D connections do not support closed-captioning when set
on the TV. To see the captioning, make sure you set closed-
captioning from the Moxi Settings category.