Troubleshooting guide

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Section 10: Problems with Moxi Features

Recorded TV

Photos

Jukebox

Media Link

MoxiNet

Diagnostics

Recorded TV

I have multiple Moxi devices (HD DVRs and/or Mates) connected to the same

Home Network. Recorded content from one HD DVR is not displaying in the

Recorded TV folder of one or more other Moxi devices. What could be the problem?

In order for one Moxi device to see Recorded TV content from other Moxi devices on a Home

Network, both devices must be powered on and have an active connection to the Home Network.

On all relevant Moxi devices, go to Diagnostics in Settings to check their Network Status. If the

status shows ―Unavailable‖ or ―No Link‖, refer to Section 4: Problems with Home Networking in

this document for solutions.

If the devices are powered on and have a link to the Home Network, reboot them to ensure their

software is in a valid state.

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Playback of shared video between my multi-room Moxi devices is poor. What could

be the problem?

The available bandwidth of the Home Network will affect multi-room performance. There are two

options in the Moxi Menu to check the speed of your Home Network:

Navigate to the top card of any Moxi HD DVR in Media Link. Press the info button on the

remote. Select the check connectivity option from the info paddle and then select next.

The resulting page shows the IP of the device and Bandwidth statistics. It may display

―updating‖ until the speed is determined. Consult the Home Network connection

recommendations in Section 4 of this document to verify your Home Network speed and

configuration meets recommendations for optimum performance.

While watching streamed content, if there is choppy video, an onscreen indictor may

appear advising that the problem can be fixed by increasing the speed of the Home

Network.