Troubleshooting guide

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When streaming live TV from networked Moxi HD DVRs, on some of my subscribed

channels, I see a black screen with the message that no signal is detected. What

could be the problem?

This message indicates that your cable service provider has implemented a new technology,

Switched Digital Video (SDV), which requires an SDV Tuning Adapter. If the Moxi HD DVR does

not have an SDV Tuning Adapter, obtain one from your cable service provider and connect it to

your Moxi HD DVR after the CableCARD is installed and paired. If an SDV Tuning Adapter is

already installed, verify it is properly connected.

Consult installation instructions provided by your cable service provider. Additional information is

available in the Moxi Switched Digital Video Overview, and Moxi HD DVR FAQs accessed from the

same web page as this Troubleshooting document on moxi.com.

I have a Switched Digital Video Tuning Adapter connected to my Moxi HD DVR.

When I try to stream live TV from SDV channels, I see this message: “We are

experiencing network difficulties. Please try again later.” What does that mean?

This message is provided by your cable service provider through the SDV Tuning Adapter. Your

cable provider’s network is experiencing problems that are affecting your SDV channels. This

message does not mean that your Moxi system is experiencing network problems. Please contact

your cable service provider regarding this message.

Section 7: Problems with poor video

Sometimes when watching streamed programming from a networked Moxi HD

DVR, the video is choppy and an indicator displays. What is the problem?

The available bandwidth on your home network may vary and can cause intermittent playback of

media. If this occurs while you are watching streamed video from Moxi HD DVRs, Moxi performs a

speed test and advises if the current speed will degrade the playback.

If the resulting speed is not sufficient, you can terminate other applications on your home

network, or wait until more bandwidth is available.