Troubleshooting guide

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Verify that other computers can bring up a web browser. (If not, wait a bit to see if your

Internet connection comes back.) If your home network and Internet connection are OK, wait

a few minutes and try again. There might be a problem with the Moxi service connection. Go

to Moxi.com to see if the site is temporarily down for maintenance.

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Section 4: Problems with Home Networking

Moxi features that require my Home Network are not performing consistently.

What are the Home Networking requirements?

The Home Network connection requirements depend on the Moxi configuration being used. Refer

to the following table to determine the Home Network requirements for your configuration.

Moxi

configuration

# of Moxi devices

simultaneously in use

Connection

speed

Recommended Connection types

for optimal performance*

Single room

Moxi HD DVR

N/A

100 Mbps

Wired (for best performance)

MoCA adapters

Powerline AV adapters

Note: Wireless adapters/bridges

may be sufficient if you are NOT

performing DLNA video streaming or

downloading large amounts of data.

Multi-room

(Multiple HD

DVRs and/or

Mates)

One Moxi HD DVR in use

while two other Moxi

Devices (HD DVR or

Mate) are streaming live

or recorded content.

100 Mbps or

higher

Wired

MoCA adapters (We recommend

any MoCA adapter kit that can

transfer speeds over 100 Mbps.

Most MoCA Ethernet adapter kits

support 200 Mbps or higher)

Powerline AV adapters (e.g.,

HomePlug 1.0 AV). HomePlug

Alliance-certified Powerline AV

adapters can enable a reliable

high speed network connection

of up to 200 Mbps. Powerline AV

adapters with a lower throughput

are unlikely to work for multi-

room configurations.

*Home Networking equipment sold separately by various manufacturers.

For Media Link to function properly, make sure that:

Your Moxi HD DVR is not connected through a Virtual Private Network (VPN) tunnel.

Your computer is set up to share content according to your server’s instructions.

Your server software is not blocked by a Firewall.