Troubleshooting guide

www.moxi.com Moxi Mate

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Section 1: General questions

I’m having trouble programming the Moxi remote to control my TV or audio

device.

If one code doesn’t work, reset the Moxi remote to the factory default by selecting the following

buttons: Moxi, OK, clear, clear, clear, and try another code listed for your manufacturer.

My remote has a slight buzzing sound. How can I fix this?

The remote has the ability to have back-lighting to help you see the controls on the remote. This

might cause a slight buzzing sound. This is normal.

To turn off the back-lighting, do the following:

Press and hold the Moxi and Ok buttons simultaneously, until the LED at the top of the remote

blinks twice. Press the Stop button. The LED at the top of the remote will blink twice to show that

the back-lighting has been turned off.

To turn on the back-lighting, do the following:

Press and hold the Moxi and Ok buttons simultaneously, until the LED at the top of the remote

blinks twice. Press the Rec button. The LED at the top of the remote will blink twice to show that

the back-lighting has been turned back on.

Can I attach an external hard drive to the Moxi Mate to add to the Moxi HD DVR

recorded TV storage space?

You cannot attach an external hard drive to the Moxi Mate. However, you can attach one DVR-

certified* eSATA drive at a time for additional recorded TV storage space to Moxi HD DVRs.

Multiple drives can be associated with a Moxi HD DVR, but only one can be used at a time.

When attached to a Moxi HD DVR, the external hard drive will be formatted (deleting existing

data) for use exclusively with the Moxi HD DVR to which it is attached. It is not possible to

retrieve the recorded data or to transfer it if the external hard drive is connected to other

devices. Refer to the Installation section of the User Guide for additional information.

*Currently there is one known non-DVR-certified external hard drive that has been successfully

tested with the Moxi HD DVR. For Moxi customers who want to build that giant TV-show or

movie-collection, the LaCie ―4big Quadra‖ external hard drive is the ultimate companion to the

Moxi HD DVR. The LaCie ―4big Quadra‖ comes in configurations of 4 and 6 Terabytes and can be

used with the Moxi HD DVR, yielding a combined HD DVR powerhouse of 4.5 or 6.5 Terabytes.

That’s up to 1000 hours HD/4000 hours SD of recordings!

Can I use a CableCARD with my Moxi Mate?

No. The Moxi Mate does not have the ability to tune live TV or to use a CableCARD. The Mate can

stream live TV from Moxi HD DVRs on the same Home Network.