Troubleshooting guide

www.moxi.com Moxi Mate

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I am using Windows Media Player 11. I have files that are not in my shared folder

which Media Link accesses. How do I add files to the shared folder?

To add files for streaming with Moxi Media Link via Windows Media Player 11, please follow the

following steps:

1. Open Windows Media Player 11.

2. From the ―library‖ media click ―add to Library‖

3. To add the path to the folder that contains your music, videos or pictures, select the

―advanced Options‖ menu and click add.

4. Click OK in the confirmation note. Windows Media Player 11 scans your new folder for

new files to stream.

Even if new files are not found to add to your WMP library, Media Link will automatically start

monitoring that folder and displaying new media files in your Media Link menu.

Media Link can detect my computer, but I cannot stream any content. What could

be wrong?

The Windows Vista O/S requires that streaming occurs over a ―private‖ home network. If your

network is setup as Public you can change it to ―private‖ in a few simple steps:

Click Start Network and then click Network and Sharing Center

If your network is Public, click Customize. In the Customize screen, change your network to

Private

When I try to connect to Windows Media Player 11 from the Moxi HD DVR via a

wireless-type Home Network connection, I get a connection failure. What could be

the problem?

Windows Media Player 11 may require approval for the wireless device on your Home Network. At

your PC, follow the Windows procedure to approve the MAC address of the wireless device being

used on the Home Network.

Note: Do not look for the MAC address of the Moxi Mate. Windows will display the MAC address

of the wireless device for approval.

I’m having a problem playing video via the PlayOn streaming server. I can see

video files, but they won’t convert to MPEG2/WMV and play as expected. What

could be the problem?

PlayOn relies on Windows for the necessary Codecs. The open-source codec set called ffdshow

may solve the problem.

Why can’t I play certain movies that are stored on my PC?

If you bought and downloaded movies, due to copy-protection limitations, playback of DRM-

protected content directly from either the PDM or USB ports is not supported at this time;

however, you should be able to stream your movie from your PC. If your movie is not copy-

protected, make sure it is stored in a supported media format.

Please note that users are not permitted to use the Moxi HD DVR to unlawfully copy, distribute or

display video or audio content.