Troubleshooting guide

www.moxi.com Moxi Mate

Note: Do not look for the MAC address of the Moxi Mate. Windows will display the MAC address

of the wireless device for approval.

Why do I have problems playing some media via Media Link?

Verify the following:

There are a variety of different DLNA based media servers available that can be used with the

Moxi HD DVR but for the best end user experience we recommend the following ARRIS Group-

validated Digital Media Servers. (Consult your computer software manufacturer to see which

DLNA based media servers they officially support.) The DLNA media software on these servers

provide additional functionality such as streaming of YouTube or Hulu videos and the play back of

your Netflix instant DVD queue (PlayOn Digital Media Server software).

Windows Media Connect – Microsoft

PlayOn – MediaMall

TVersity Media Server – TVersity

TwonkyMedia Manager- TwonkyMedia

The following Digital Media File Formats are supported:

Natively supported media codecs

Media codecs supported through

Transcoding*

(*File types can be played by setting one of

the recommended Media Servers to

transcode to the natively supported

filetype.)

Images

Jpeg

PNG GIF, BMP

Audio

MP3, Windows Media Audio,

AAC (DRM unprotected), and

LPCM

Video

MPEG-1, MPEG-2, MPEG-4,

H.264, and WMV files

Why can’t I see all my PC-based files through Media Link?

The Media Link will only display supported multimedia files that are in the shared folder on your

network computer for Windows Media Player or any other UPnP compliant DMS program you use

to stream to your Moxi Mate.

Note: Windows Media Connect or other Digital Media Server software do not show media files that

are not supported, or not recognized, such as iTunes audio files in MP4 (AAC) format, photos in

Bitmap (.bmp) or Graphic Interface Format (.gif).