Troubleshooting guide

www.moxi.com Moxi Mate

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Media Link

Media Link cannot find my computer. What could be the problem?

For Media Link to function properly, make sure that:

A DLNA server is installed on your computer.

A home router is connected to both your computer and your Moxi Mate via a 100 Mbps

wired Ethernet connection or higher (RJ-45).

Your Moxi Mate is not connected through a Virtual Private Network (VPN) tunnel.

Your computer is set up to share content according to your server’s instructions.

Your server software is not blocked by a Firewall.

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I have multiple Moxi devices (HD DVRs and/or Mates) connected to the same

Home Network. The Moxi devices are not listed as servers in Media Link and

Recorded content from one HD DVR is not displaying in the Recorded TV folder of

one or more other Moxi devices. What could be the problem?

In order for Moxi devices to be listed in Media link and one Moxi device to see Recorded TV

content from other Moxi devices on a Home Network, all devices must be powered on and have

an active connection to the Home Network.

On all relevant Moxi devices, go to Diagnostics in Settings to check their Network Status. If the

status shows ―Unavailable‖ or ―No Link‖, refer to Section 4: Problems with Home Networking in

this document for solutions.

If the devices are powered on and have a link to the Home Network, reboot them to ensure their

software is in a valid state.

When I access a networked Moxi HD DVR’s file structure in Media Link, can I view

the program guide data using Grid view?

At this time, program guide data from Moxi HD DVR servers can only be viewed in the Moxi

format.

Why can’t I see all my PC-based files through Media Link?

The Media Link will only display supported multimedia files that are in the shared folder on your

network computer for Windows Media Player or any other UPnP compliant DMS program you use

to stream to your Moxi HD DVR.

Note: Windows Media Connect or other Digital Media Server software do not show media files that

are not supported, or not recognized, such as iTunes audio files in MP4 (AAC) format, photos in

Bitmap (.bmp) or Graphic Interface Format (.gif).

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When I try to connect to Windows Media Player 11 from the Mate via a wireless-

type Home Network connection, I get a connection failure. What could be the

problem?

Windows Media Player 11 may require approval for the wireless device on your Home Network. At

your PC, follow the Windows procedure to approve the MAC address of the wireless device being

used on the Home Network.