Troubleshooting guide

www.moxi.com Moxi Mate

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Photos

I can’t figure out how to connect my camera to the Moxi Mate to view my personal

photos.

There is no mechanism for connecting a camera or an external storage device directly to the Moxi

Mate to view photos. If you are connected to your home network, photos on your computer can be

viewed from your TV using Media Link. Also, personal photos uploaded to a Flickr account can be

viewed through Moxi. Just link your Flickr account to your Moxi account. Go to Manage Moxi

Features in your account at moxi.com and enter you Flickr account information.

I cannot see my personal photos from Flickr.

Check your home network and your Internet connections. (See Section 4: Problems with Home

Networking.)

Check with Flickr to make sure your membership is still valid. Also make sure that you entered the

correct Flickr account information in your Moxi account when you linked your Flickr account to

Moxi.

I cannot see photos from some Flickr “users” that are linked to my Moxi account.

Verify that you selected the correct Flickr user in your Moxi account. Note that only publicly-

shared photos for that user will appear in Photos on the Moxi Menu.

Jukebox

I am not able to access music from Finetune. What could be the problem?

Check your home network and your Internet connections. (See Section 4: Problems with Home

Networking.)

I am not able to access music from Rhapsody

. What could be the problem?

Check your home network and your Internet connections. (See Section4: Problems with Home

Networking.)

Check with Rhapsody

(http://www.rhapsody.com/moxi/go) to make sure your subscription has

not expired.

Why is it taking so long before my Rhapsody song starts playing?

Moxi is retrieving your song from the Rhapsody server. Depending on your home network traffic,

the size of the song and the speed of the Rhapsody server it might take a few seconds before you

can play the song.