User guide
www.moxi.com Moxi Mate
© ARRIS Group, Inc. 2009. All rights reserved. Page 3 of 19 Moxi Mate
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What is the retail price of the Moxi Mate?
See www.moxi.com for current pricing.
Where can I find a Moxi Mate?
The Moxi Mate is available directly from www.moxi.com and from www.amazon.com.
Can I receive a TV signal with the Moxi Mate?
No, the Moxi Mate does not have a TV tuner. The Mate does give you access to streamed live TV
and recorded TV content from Moxi HD DVRs which are connected to your Home Network.
Do I need a CableCARD™ for my Moxi Mate?
No. The Moxi Mate does not have a TV tuner and therefore cannot receive a TV signal from your
cable system, over-the-air (OTA), or satellite. Therefore, it does not need and cannot use a
CableCARD™.
Do I need a Switched Digital Video (SDV) Tuning Adapter for my Moxi Mate?
No. Switched Digital Video (SDV) technology allows your cable service provider to manage the
delivery of SDV channels to homes in your neighborhood. Since the Moxi Mate does not have a TV
tuner and therefore cannot receive a TV signal from your cable system, you do not need an SDV
Tuning Adapter for the Moxi Mate. However, when watching live TV streamed from another Moxi
device with an SDV Tuning Adapter, the Mate TV will display all SDV messages. (Refer to the Moxi
HD DVR FAQs and the SDV Overview at the same location on the moxi.com website for additional
information on Switched Digital Video.)
I have an SDV Tuning Adapter on a networked Moxi HD DVR. Is my Mate subject to
the SDV policies when I am watching content streamed from that HD DVR?
Yes, the Mate will receive the SDV messages and is subject to the SDV policies. Respond to any
messages you receive while watching streamed content.
Can I access my cable company's video on demand and pay-per-view services
through the Moxi Mate?
Neither the Moxi Mate, nor the Moxi HD DVR can currently access digital cable services provided
by your cable service provider, such as video-on-demand, enhanced program guide, and pay-per-
view. To receive those services on a TV using the Moxi HD DVR or the Moxi Mate, attach a
separate cable company-provided set-top box. These features may be available in future versions
of Moxi products. For more information about accessing interactive digital cable services now,
please call your local cable operator.
Is an HDMI
®
cable included with my Moxi Mate?
Yes, the Moxi Mate does include an HDMI cable.
Do I have to keep the Ethernet connected to use the Moxi system?
Yes. Access to Internet services like Finetune™, Rhapsody
®
, and Flickr
®
require an Ethernet
connection. Moxi applications such as MoxiNet, and SuperTicker also require Internet access.
Media Link requires an Ethernet connection from a home router in order to provide a private IP
address to the Moxi Mate. Finally, an Ethernet connection is also used to download software
updates that keep your Moxi Mate running smoothly.