User guide

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www.moxi.com Moxi Mate

The information contained in this document is provided solely for use in connection with Moxi-brand products and

services. Trademarks: ARRIS Group, the ARRIS Group logo, Moxi, the Moxi logo, and combinations thereof are

trademarks of the ARRIS Group, Inc. in the USA and other countries. All other product, service or brand names are

the property of their respective owners.

Frequently Asked Questions (FAQ) Moxi

Mate

Find answers to common questions that arise while using Moxi

Mate. For more

assistance, visit the Moxi

Mate User Guide, and the Troubleshooting Guide

accessible from the same web page as this document.

Document Sections:

Section 1: General

Section 2: Setup

Section 3: Moxi Menu Questions

Section 4: Multi-room Functionality

Section 1: General

What special features are available on the Moxi Mate?

SuperTicker to see the latest on news, weather, sports, and entertainment.

Games to access Moxi’s collection of parlor games.

Media Link to access photos, music and videos on networked media servers, including Moxi HD

DVRs and Mates. If you choose to use PlayOn™ as one of the DLNA servers on your computer,

you’ll get access to some of the best Internet video content, including Netflix

, Hulu™,

YouTube™, and more.*

Photos to access Flickr

photos which can be displayed in a Mosaic 2D format, with selectable

options for background music.

Jukebox to access the online music libraries of Rhapsody™** and Finetune™.

MoxiNet to access predefined websites as well as ten of your favorite sites setup in your account

at moxi.com.

Settings to customize the Moxi Menu to suit your personal preferences and your system (TV

Setup, Aspect Ratio, Audio Output, Sound Effects, Grid Guide); to obtain diagnostic information

or reset the device to factory settings (Moxi Setup); or to view Terms and copyright information

(Terms/copyright).

Messages to read alerts or notices sent to you by customer care.

*PlayOn™ is a MediaMall Technologies product that you can download from www.moxi.com.

**Rhapsody requires an account.

Summary of content (19 pages)

PAGE 1
www.moxi.com Moxi Mate Frequently Asked Questions (FAQ) Moxi® Mate Find answers to common questions that arise while using Moxi® Mate. For more assistance, visit the Moxi® Mate User Guide, and the Troubleshooting Guide accessible from the same web page as this document.
PAGE 2
www.moxi.com Moxi Mate Return to the start of the document After I register my Moxi HD DVR, do I need to do anything else to use the special features in the Moxi Menu? Versions of some of the following special features are available immediately through the Moxi Menu. Refer to this list to decide if you need to go to My Moxi Features in your account at moxi.
PAGE 3
www.moxi.com Moxi Mate Return to the start of the document What is the retail price of the Moxi Mate? See www.moxi.com for current pricing. Where can I find a Moxi Mate? The Moxi Mate is available directly from www.moxi.com and from www.amazon.com. Can I receive a TV signal with the Moxi Mate? No, the Moxi Mate does not have a TV tuner. The Mate does give you access to streamed live TV and recorded TV content from Moxi HD DVRs which are connected to your Home Network.
PAGE 4
www.moxi.com Moxi Mate Return to the start of the document What is a Moxi ID and where do I find it? An example of the Moxi ID is shown below. It is provided on the back panel of your Moxi system and printed on the box in which it came. It is also provided on the Moxi Setup screen when the device is powered on. What’s the difference between the Moxi ID and the registration code? The Moxi ID identifies your device.
PAGE 5
www.moxi.com Moxi Mate Return to the start of the document Video & Audio How do I decide which type of video and audio connection I should use between the Moxi system and my TV and audio receiver? Select the highest quality video and audio connection that your TV and optional audio receiver allow. The list below shows the preferred connection first, and the remaining connections in descending order. Note that S-Video and S/PDIF optical cables are not supplied with the Moxi system.
PAGE 6
www.moxi.com Moxi Mate Return to the start of the document Home Network Setup Are the Home Network requirements different for single and multi-room Moxi configurations? Yes, the Home Network connection requirements depend on the Moxi configuration being used. Refer to the following table to determine the Home Network requirements for your configuration.
PAGE 7
www.moxi.com Moxi Mate Return to the start of the document How do I connect my Moxi system to my broadband connection using a Powerline connector? If you do not have an Ethernet connection close to your Moxi Mate, you have the option of using Powerline AV adapters. Powerline AV adapters will use your electrical wiring as a transmission medium. Connect one adapter to your modem with an Ethernet cable, and plug it into an outlet.
PAGE 8
www.moxi.com Moxi Mate Return to the start of the document During Moxi Setup, I am asked to enter my registration key. Where can I find it? When you successfully set-up your Moxi account and added your Moxi device at moxi.com, you were emailed the registration key. If you don’t have the email, sign in to your account at www.moxi.com, and click Manage Moxi Devices. The Activation column for the device in question contains the Registration Key.
PAGE 9
www.moxi.com Moxi Mate Press the clear button to dismiss the flip bar, transport bar, and clear text entered in the search tool. Press the Moxi button to access the top of the menu structure. In Media Link, press the right arrow to drill down into a folder; press the left arrow to return to the previous location. Return to the start of the document Instead of jumping to each link to navigate on a web page in MoxiNet, can I use the remote to move around the web page more freely? Yes.
PAGE 10
www.moxi.com Moxi Mate Return to the start of the document Moxi Menu Settings Moxi Setup Moxi Tips Diagnostics Parental Controls TV Setup Sound Effects Secondary Audio Moxi Setup When would I use the “reset” option in Settings/Setup on the Moxi Menu? If you change your account or buy or sell a used Moxi system (HD DVR or Mate), you need to select the reset option in Settings. (Note: the reset button on the front panel restarts your Moxi system—it does not perform the same function as the Reset option.
PAGE 11
www.moxi.com Moxi Mate Moxi.com for additional details. If you contact Customer Support, they may guide you to the information in Diagnostics to help resolve your questions. Return to the start of the document Parental Controls Where does Moxi get the rating for a show broadcast on TV? Moxi enforces ratings from both the Electronic Guide Data and broadcast streams. (Broadcast streams sometimes contain Content Advisory Ratings.
PAGE 12
www.moxi.com Moxi Mate Return to the start of the document Sound Effects Can I stop the sound effects that play when I press a button on the remote? Yes. In the Settings category, select Sound Effects, and then select Mute. Changing this setting does not affect the audio on your TV. Secondary Audio Can I change the language for a recorded program? Yes, if the show is broadcast with secondary audio.
PAGE 13
www.moxi.com Moxi Mate **“Which DLNA media servers and Digital Media File Formats are recommended to use with Media Link?” Return to the start of the document What are the Home Network connection and speed requirements for Media Link? The Home Network connection requirements depend on the Moxi configuration being used. Refer to the following table to determine the Home Network requirements for your configuration.
PAGE 14
www.moxi.com Moxi Mate Return to the start of the document Which DLNA media servers and Digital Media File Formats are recommended to use with Media Link? There are a variety of different DLNA based media servers available that can be used with the Moxi HD DVR but for the best end user experience we recommend the following ARRIS Groupvalidated Digital Media Servers. (Consult your computer software manufacturer to see which DLNA based media servers they officially support.
PAGE 15
www.moxi.com Moxi Mate Return to the start of the document I am using Windows Media Player 11. How do I add files for streaming with Media Link? To add files for streaming with Moxi Media Link via Windows Media Player 11, please follow the following steps; 5. Open Windows Media Player 11. 6. From the ―library‖ media click ―add to Library‖ 7. To add the path to the folder that contains your music, videos or pictures, select the ―advanced Options‖ menu and click add. 8. Click OK in the confirmation note.
PAGE 16
www.moxi.com Moxi Mate Return to the start of the document Using MoxiNet How do I type in information on websites that have text entry fields? Highlight the text box and press OK to bring up the Moxi soft keyboard. Enter the text and select submit on the keyboard. Can I access any website I want using MoxiNet? Yes, in fact you can set up ten websites at a time using the My Moxi Features option in your account at Moxi.com.
PAGE 17
www.moxi.com Moxi Mate Return to the start of the document How do I see photos of other Flickr users on Moxi? To add a Flickr user’s photos to your Moxi Photos application go to your account at moxi.com, click My Moxi Features and then select Flickr. Search on the Flickr user whose photos you would like to view. Click Submit to add that user to your account. That user’s publicly-shared photos will now appear in Photos on the Moxi Menu and can be viewed on your TV.
PAGE 18
www.moxi.com Moxi Mate Return to the start of the document How do I set up a Rhapsody subscription? After the Rhapsody 30-day free trial expires, to continue to enjoy the Rhapsody experience, you must subscribe to Rhapsody. Follow these steps to subscribe and to register your Rhapsody account at moxi.com: 1. Visit www.moxi.com and sign in 2. Choose My Moxi Features 3. Click on Rhapsody 4. Click the Sign Up Now link. Another window will open that will take you to the Rhapsody sign up process at http://www.
PAGE 19
www.moxi.com Moxi Mate Return to the start of the document Section 4: Multi-room Functionality On my Home Network, I have a Mate and one or more Moxi HD DVRs. What flexibility does that give me for watching live and recorded TV? With Moxi version 6.1 and newer, networked Moxi devices can share TV tuners in addition to sharing recorded TV content. Access the Program guide information and Recorded TV content of networked Moxi HD DVRs through their server file structure in Media Link.