User guide

www.moxi.com Moxi HD DVR
© ARRIS Group, Inc. 2009. All rights reserved. Page 12 of 27 Moxi HD DVR
pause plus skip moves forward one frame at a time
Instead of jumping to each link to navigate on a web page in MoxiNet, can I use
the remote to move around the web page more freely?
Yes. With a web page open in MoxiNet, press the ―*‖ button on the Moxi remote in order to bring
up the virtual mouse arrow. Use the remote arrow keys to move up/down/left/right on the web
page. Dismiss the virtual mouse by pressing the ―*‖ button again.
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Program Guide Data
If I receive an “EPG Download Failure” message and select “continue”, will the
Moxi Menu still work?
Yes, features on the Moxi Menu will work, but program listings will not display until listings are
successfully downloaded during the nightly update or manually updated in
Settings/Diagnostics. From the Diagnostics menu select the Service Status screen and then
select the Update Guide Data option.
How does my Moxi system’s program guide data stay up to date?
Each night, your data is updated. In order to receive the updates, your Moxi system must be on
and connected to the Internet.
How many days of TV listings are in Moxi Menu?
You have a maximum of fourteen days of data. Each night, you receive an EPG update with
additional data.
CableCARD
What is a CableCARD?
If you want to receive encrypted programming from your cable provider, the Moxi HD DVR
requires the installation and activation of one (1) Multi-stream CableCARD. The Multi-stream
CableCARD allows the Moxi HD DVR to receive either two or three digital cable channels at the
same time (depending on whether you have a two-tuner, or three-tuner HD DVR).
Most cable companies require CableCARDs to be installed by one of their field installers. If your
cable service provider allows you to pick up the CableCARD and install it yourself, make sure you
get a telephone number to call to get the CableCARD activated.
Note: If you already have a Multi-stream CableCARD installed in your TV, contact your cable
service provider for assistance. Your cable provider may associate the CableCARD to a specific
device. If you transfer the CableCARD to the DVR without the assistance of your cable provider,
the card may not work, and may stop working when inserted back into the TV after being
associated with the DVR.
Channel Scanning
What is channel scanning?
If there is no CableCARD, the Moxi HD DVR does a channel scan to identify tunable channels.
How long will a channel scan take?
Channel scan can take 10 to 15 minutes to complete.