User guide

www.moxi.com Moxi HD DVR

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Can I get my Registration Key from my Moxi account?

After the Registration Key is emailed to you, it remains available online for a few days. Go to

www.moxi.com, sign in, and click Manage Moxi Devices. The Activation column for the device

in question contains the Registration Key. If the device is not activated within five days, the Key

is no longer active. You will have to activate the device again to receive a new Registration Key.

System Setup

After plugging in and powering up the Moxi system, I am seeing various screens

saying the Moxi system is checking and updating. How long should that take?

If your Moxi system needs critical updates before starting, the Moxi Setup downloads them

automatically. This could take up to 45 minutes, depending on your network connection. If there

is a problem, you will receive an error message.

During Moxi Setup, I am asked to enter my registration key. Where can I find it?

When you successfully set-up your Moxi account and added your Moxi device at moxi.com, you

were emailed the registration key. If you don’t have the email, sign in to your account at

www.moxi.com, click Manage Moxi Devices. The Activation column for the device in question

contains the Registration Key.

During Moxi Setup, if I notice account information or channel lineup information

that is not correct, can I fix it on my TV?

No, the information that is displaying on your TV during Moxi Setup is coming from your Moxi

account. You must go to www.moxi.com, sign in, and click Manage My Account to correct

account information. To correct channel lineup information, select Manage Moxi Devices and

then select the device. Click the edit link in the Channel Lineup/Zip code section to change the

zip code or to change the selected provider or channel lineup.

During Moxi Setup, I received a message that there was a problem downloading

my program listings so I selected the option to continue. How will I get my

program listings?

Every night, your Moxi system receives updates automatically. If you want to update your

program information manually, go to Moxi Menu/Settings/Diagnostics. Press OK on the Moxi

remote and then bring the Service Status card into center focus. Press OK on the remote and

then select the Update Guide Data option.

Why do I have to do a Channel Scan?

If you do not have a CableCARD inserted in your Moxi DVR, you must perform a channel scan to

find the channels available from your cable operator without it. You will not receive video until

you do the channel scan.

During Setup, you are prompted to do the scan. If you select to not do the scan at Setup, you

can manually start the scan in Moxi Menu by going to Settings, Channel List, Channel Scan

and pressing OK.

To get the most out of your Moxi HD DVR, we strongly recommend users to install a CableCARD

or have one installed by the cable operator.