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www.moxi.com Moxi HD DVR

The information contained in this document is provided solely for use in connection with Moxi-brand products and

services. Trademarks: ARRIS Group, the ARRIS Group logo, Moxi, the Moxi logo, and combinations thereof are

trademarks of the ARRIS Group, Inc. in the USA and other countries. All other product, service or brand names are

the property of their respective owners.

Frequently Asked Questions (FAQ) Moxi

HD DVR

Find answers to common questions that arise while using Moxi

HD DVR. For more

assistance, visit the Moxi

HD DVR User Guide, and the Troubleshooting Guide

accessible from the same web page as this document.

Document Sections:

Section 1: General

Section 2: Setup

Section 3: Moxi Menu Questions

Section 4: Multi-room Functionality

Section 1: General

How does the Moxi HD DVR make it easier for me to enjoy my favorite TV shows?

The Moxi HD DVR helps you:

Control live cable HDTV using record, pause, rewind, fast- forward and slow motion-forward

commands.

With a two-tuner HD DVR, record two digital cable shows at once while playing back a

recorded show. Three tuner HD DVRs can record three digital cable shows at once while

playing back a recorded show.

Search, record and watch shows in HD from any Moxi HD DVR. If you also have Moxi Mates

connected via your Home Network, you can search, and watch live TV and recorded television

programs streamed from the Moxi HD DVRs on your Home Network*.

Schedule and manage recordings of your favorite shows online.

Automatically record every episode of your favorite show.

*Consult the Moxi Mate FAQ for additional information.

Note:

Cable service is required to receive cable channels. Neither cable service, nor a CableCARD™ is

provided with the Moxi HD DVR.

Broadband Internet connection required for each Moxi product; Home Networking required to use

a Moxi Mate in conjunction with a Moxi HD DVR.

Satellite service is not supported.

Summary of content (27 pages)

PAGE 1
www.moxi.com Moxi HD DVR Frequently Asked Questions (FAQ) Moxi® HD DVR Find answers to common questions that arise while using Moxi® HD DVR. For more assistance, visit the Moxi® HD DVR User Guide, and the Troubleshooting Guide accessible from the same web page as this document.
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www.moxi.com Moxi HD DVR Return to the start of the document What special features are available on the Moxi HD DVR? The Moxi Menu lets you easily select from these special features: SuperTicker to see the latest on news, weather, sports, and entertainment. Games to access Moxi’s collection of parlor games. Media Link to access photos, music and videos on networked media servers, including Moxi HD DVRs and Mates.
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www.moxi.com Moxi HD DVR Favorite websites can be accessed through MoxiNet after they are defined in My Moxi Features in your account at moxi.com. *PlayOn™ is a MediaMall Technologies product that you can download from www.moxi.com. **Rhapsody requires an account.
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www.moxi.com Moxi HD DVR When you contact your cable service provider to obtain a Multi-Stream CableCARD, also ask if they have implemented Switched Digital Video (SDV) on any of their channels. If they use SDV, in addition to the Multi-Stream CableCARD, request a Switched Digital Video Tuning Adapter. (Fees for the Switched Digital Video Tuning Adapter are determined by your Cable Service Provider.
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www.moxi.com Moxi HD DVR Return to the start of the document What is a Switched Digital Video (SDV) Tuning Adapter? A Switched Digital Video Tuning Adapter allows retail devices using CableCARDs (like the card used in your Moxi HD DVR) to tune to channels that your cable service provider is sending using Switched Digital Video technology. The SDV Tuning Adapter is about the size of a current cable box and is connected to your Moxi HD DVR.
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www.moxi.com Moxi HD DVR Return to the start of the document I have several Moxi HD DVRs. How do I customize their channel lineups? All of your devices are registered to you account at moxi.com; however, the channels are customized for each device. In your Moxi account, select Manage Moxi Devices and then select the device. Click the edit link in the Channel Map section to change the zip code or to change the selected provider or channel lineup.
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www.moxi.com Moxi HD DVR 1. Attach the coax cable coming from your wall to the single input on a splitter. (We recommend using a splitter to maintain your signal strength.) 2. Attach two coax cables to the two connectors on the splitter. 3. Attach one of the coax cables coming from the splitter to the SDV Tuning Adapter. 4. Attach the other coax cable coming from the splitter to the cable-in port on the Moxi HD DVR. 5.
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www.moxi.com Moxi HD DVR Return to the start of the document Home Network Setup Can I use a wireless network adapter with my Moxi HD DVR? A wireless network adapter can be used with most Moxi features, but due to the limited bandwidth of a wireless connection, a 100Mbps wired Ethernet connection is recommended for best performance particularly for DLNA video streaming or downloading large amounts of data.
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www.moxi.com Moxi HD DVR Return to the start of the document How do I connect my Moxi system to my broadband connection using a wired data connection? The Moxi system needs a full-time broadband Internet connection in order to update your software and program guide data, and to provide access to Moxi’s special features.
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www.moxi.com Moxi HD DVR Return to the start of the document Can I get my Registration Key from my Moxi account? After the Registration Key is emailed to you, it remains available online for a few days. Go to www.moxi.com, sign in, and click Manage Moxi Devices. The Activation column for the device in question contains the Registration Key. If the device is not activated within five days, the Key is no longer active. You will have to activate the device again to receive a new Registration Key.
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www.moxi.com Moxi HD DVR Return to the start of the document How does Moxi know what my channel lineup should be? In your Moxi account, your zip code and cable provider determine your channel lineup options, so ensure those are correct for the device you are registering. In order to identify your lineup, select to view the channel list, being careful to look at the channels into the 100s to be sure they match what you are used to. I was instructed to restart the Moxi system.
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www.moxi.com Moxi HD DVR pause plus skip moves forward one frame at a time Instead of jumping to each link to navigate on a web page in MoxiNet, can I use the remote to move around the web page more freely? Yes. With a web page open in MoxiNet, press the ―*‖ button on the Moxi remote in order to bring up the virtual mouse arrow. Use the remote arrow keys to move up/down/left/right on the web page. Dismiss the virtual mouse by pressing the ―*‖ button again.
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www.moxi.com Moxi HD DVR Return to the start of the document What will happen if I interrupt a channel scan? Do not interrupt the scan. If the scan is not successfully completed, it may not be possible to watch or record shows until a scan is manually started and successfully completed. Can a channel scan be started manually? Channel scan can be selected manually through Settings/Channel List/Channel Scan. The scanned channels do not have program guide data.
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www.moxi.com Moxi HD DVR Return to the start of the document DVR How many channels can I watch and record at the same time? If you do not have an external analog tuner, the number of channels you can watch and/or record at the same time depends on whether you have a two-tuner or three-tuner Moxi DVR. With a two-tuner Moxi DVR, you can watch/record two digital channels at the same time; with a threetuner, you can watch/record three digital channels at the same.
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www.moxi.com Moxi HD DVR Return to the start of the document How far ahead and back in a show can I jump? Use the Moxi remote to navigate through live and recorded shows. (Note that the Skip increment can be selected in Settings in the Moxi Menu.
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www.moxi.com Moxi HD DVR Return to the start of the document What is temporary memory or buffer memory? When you start watching a live TV show, the Moxi application creates a temporary recording of the show so that you can replay part of it or record it. Temporary or buffer memory is erased each time you change the channel. Temporary memory is not the same as permanent memory, which is used for recorded shows.
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www.moxi.com Moxi HD DVR Return to the start of the document I have multiple Moxi HD DVRs on my Home Network. Can they share their recorded programs with each other and with connected Moxi Mates? Generally, each Moxi device (Moxi HD DVRs and Mates) on your Home Network can access the recorded content residing on any on-line Moxi HD DVR that is on the same Home Network.
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www.moxi.com Moxi HD DVR Parental Controls TV Setup Channel List Sound Effects Secondary Audio External Hard Drive Grid Guide Moxi Setup When would I use the “reset” option in Settings/Moxi Setup on the Moxi Menu? If you change your account or buy or sell a used Moxi system (HD DVR or Mate), you need to select the reset option in Settings. (Note: the reset button on the front panel restarts your Moxi system—it does not perform the same function as the Reset option.
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www.moxi.com Moxi HD DVR Return to the start of the document Parental Controls Where does Moxi get the rating for a show broadcast on TV? Moxi enforces ratings from both the Electronic Guide Data and broadcast streams. (Broadcast streams sometimes contain Content Advisory Ratings.). The Content Advisory Ratings are applied if Parental Controls are On and the rating is different than the Electronic Guide Data rating.
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www.moxi.com Moxi HD DVR Return to the start of the document Channel List How do I remove unwanted channels from the Moxi Menu Channels category and the Moxi Menu filters? In the Settings category, select Channel List. Scroll to desired channel and then press OK on the Moxi remote to select or de-select channels. Only channels with the orange boxes will show in the Moxi Menu Channels category and the other genre filters.
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www.moxi.com Moxi HD DVR Return to the start of the document Grid Guide How do I access the programming guide in a standard grid format? Launch the Grid Guide feature* by selecting the Grid Guide card in the Channels category of Moxi Menu, or by quickly double-pressing the lens button in the top row of the Moxi remote. Note: if you press the button too slowly, Moxi will interpret the command as a single press and will take you to Recorded TV.
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www.moxi.com Moxi HD DVR Return to the start of the document What are the Home Network connection and speed requirements for Media Link? The Home Network connection requirements depend on the Moxi configuration being used. Refer to the following table to determine the Home Network requirements for your configuration.
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www.moxi.com Moxi HD DVR Return to the start of the document Which DLNA media servers and Digital Media File Formats are recommended to use with Media Link? There are a variety of different DLNA based media servers available that can be used with the Moxi HD DVR but for the best end user experience we recommend the following ARRIS Groupvalidated Digital Media Servers. (Consult your computer software manufacturer to see which DLNA based media servers they officially support.
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www.moxi.com Moxi HD DVR Return to the start of the document I am using Windows Media Player 11. How do I add files for streaming with Media Link? To add files for streaming with Moxi Media Link via Windows Media Player 11, please follow the following steps; 1. Open Windows Media Player 11. 2. From the ―library‖ media click ―add to Library‖ 3. To add the path to the folder that contains your music, videos or pictures, select the ―advanced Options‖ menu and click add. 4. Click OK in the confirmation note.
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www.moxi.com Moxi HD DVR Return to the start of the document Can I access any website I want using MoxiNet? Yes, in fact you can set up ten websites at a time using the My Moxi Features option in your account at Moxi.com. Your websites will display as options in the MoxiNet vertical menu along with the pre-set sites.
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www.moxi.com Moxi HD DVR Return to the start of the document How do I select music to play with a Flickr slideshow? With a Flickr album in center focus, select slideshow music and then choose from the available Rhapsody® music options. (The options depend on whether you have an active Rhapsody account.
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www.moxi.com Moxi HD DVR Return to the start of the document How does Rhapsody work in the Moxi Menu? Through the Rhapsody option in the Jukebox category in the Moxi Menu, you’ll have access to all of the same features as Rhapsody’s PC or Web client, including Rhapsody Radio, Playlist Central, and Rhapsody Music Guide. Search for your favorite artists, genres, albums, or tacks or listen to Rhapsody’s recommendations to find something new. Create a customized collection by adding to your library.