User`s manual
Table Of Contents

Intellio C320Turbo/PCI User's Manual 6-1
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6 Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
General Troubleshooting
Common Intellio C320Turbo/PCI problems and possible solutions are listed below,
in addition to those operating systems specific ones. If you still have problems,
contact your dealer or Moxa for help. Or report it using “Problem Report Form” at
the end of this manual to your dealer at once for technical support.
1. MOXA PCI board can not be detected by the MOXA driver while installing
the driver.
Hardware causes and solutions:
a. The board is not installed or missing (absent). Please install it.
b. The board is not properly plugged in the system. If that is the case, then re-
install the board and make sure that it fits well in a 32-bit PCI slot this time.
Sometimes the slot for plugging board is bad. In this case, please try other
slots until a good one is found.
c. Your mother board does not have vacant IRQ for the Intellio
C320Turbo/PCI. Please enter BIOS and make sure there are available IRQ
in PCI/PnP setting.
2. MOXA board and driver activated but can not transfer
(transmitting/receiving) data.
Hardware Causes and Solutions:
a. Check if wrong cable wiring. Refer to the “Connection Option and Cable
Wiring” chapter for precise pinouts of the connector type you are using.
b. Cable, external modules or board is defective. You may use other port, cable