Installation guide

Customer Service & Quality
Technical Support
MOXA’s technical support group works closely with our R&D team to help customers
solve problems quickly and with satisfactory results. Our technical support engineers
use their know-how to maintain an up to date FAQ and glossary of relevant technical
terms, both of which can be found on MOXA’s website, giving customers the
resources needed to perform basic troubleshooting tasks.
RMA Service
You can easily get RMA (Returned Merchandise Authorization) service and trace the
status of your returned products online with the MOXA e-RMA system. Our customer
service staff makes it a point to provide you with the most friendly and efficient
service.
Customer Satisfaction Management
We periodically send out a customer satisfaction questionnaire to all MOXA end-users
so that we can better understand what our customers think of MOXA’s services and
products. With your help, we work continually to improve our support strategy to
provide you with better services and products.
Global service and support network
that focuses on just what the customer needs
Great service and top quality
are key reasons for the success
of MOXA’s products. MOXA’s
commitment to quality is
reflected in the fact that the
defective rate of our products
is less than 0.5%. We are
also proud to offer a 5-year
warranty on most products.